Customer Support Representative Salary in Massachusetts

How much does a Customer Support Representative make in Massachusetts?

As of May 18, 2021, the average salary for a Customer Support Representative in Massachusetts is $47,683 per year, which breaks down to an hourly rate of $23.

However, a Customer Support Representative's salary can vary significantly. Here’s a look at the typical salary range:

Top Earners (90th percentile): $57,931
Majority Range (25th-75th percentile): $43,505 to $53,047
Entry-Level (10th percentile): $39,702

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Customer Support Representative Salaries by Percentile

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$53,047	$4,421	$1,020	$26
Average	$47,683	$3,974	$917	$23
25th Percentile	$43,505	$3,625	$837	$21

You may get higher pay by adjusting the following factors:

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Check out Customer Support Representative Job Openings in Massachusetts

Seasonal Tax Preparer & Customer Support - Remote

Baker Tilly US, LLP - Tewksbury, MA

VP OF CUSTOMER SUPPORT

Zenput - Boston, MA

Customer Service Representative (Office and Administrative Support)

Compunnel - Marlborough, MA

Customer Service Representative

CHARLES RIVER APPAREL INC - Sharon, MA

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Key Factors That Influence Customer Support Representative Salaries

A Customer Support Representative's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.

How Experience Level Affects Customer Support Representative Salaries?

Experience is a primary driver of a Customer Support Representative's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

Entry-Level (less than 1 year): $41,848
Early Career (1-2 years): $47,172
Mid-Level (2-4 years): $55,185
Senior-Level (5-8 years): $61,725
Expert (over 8 years): $69,191

Levels	Salary
Customer ... Level Customer Support Representative	$41,848
Customer ... Level Customer Support Representative	$47,172
Customer ... Level Customer Support Representative	$55,185
Customer ... Level Customer Support Representative	$61,725
Customer ... Level Customer Support Representative	$69,191

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What Am I Worth?

How Do Customer Support Representative Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Support Representatives. For example, consider the average annual salaries in these key locations:

District of Columbia: $48,525.
California: $48,341.
Massachusetts: $47,697.

District of Columbia $48,525 California $48,341 Massachusetts $47,697 Washington $47,521 New Jersey $47,504 Alaska $47,442 Connecticut $46,838 New York $46,592

Hawaii $45,808 Rhode Island $45,439 Maryland $45,190 Minnesota $44,848 Colorado $44,716 Illinois $44,673 Oregon $44,506 Delaware $44,383

New Hampshire $44,306 Virginia $44,133 Pennsylvania $43,629 Nevada $43,375 North Dakota $43,292 Michigan $43,160 Wisconsin $43,112 Vermont $43,016

Texas $42,749 Maine $42,731 Arizona $42,705 Ohio $42,674 Georgia $42,271 Indiana $42,069 Wyoming $42,030 Utah $41,968

Iowa $41,942 Kansas $41,732 Louisiana $41,670 North Carolina $41,648 Missouri $41,640 Florida $41,469 Montana $41,377 Nebraska $41,289

Kentucky $41,241 South Carolina $41,066 Tennessee $40,956 Idaho $40,912 New Mexico $40,592 Oklahoma $40,522 Alabama $40,264 South Dakota $39,830

Arkansas $39,593 West Virginia $39,466 Mississippi $39,085

Top Paying Cities for Customer Support Representatives

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

Agawam: $45,422
Amherst: $45,290
Barre: $45,830

Agawam, MA $45,422 Amherst, MA $45,290 Barre, MA $45,830 Belchertown, MA $45,347 Blandford, MA $45,304 Bondsville, MA $45,365 Brimfield, MA $45,277 Chester, MA $44,843

Chesterfield, MA $45,041 Chicopee, MA $45,422 Cummington, MA $44,843 Easthampton, MA $45,391 East Longmeadow, MA $45,422 East Otis, MA $45,483 Feeding Hills, MA $45,422 Gilbertville, MA $45,654

Goshen, MA $45,028 Granby, MA $45,409 Granville, MA $45,365 Hadley, MA $45,321 Hampden, MA $45,422 Hardwick, MA $45,685 Hatfield, MA $45,304 Haydenville, MA $45,233

Holyoke, MA $45,422 Huntington, MA $45,321 Leeds, MA $45,304 Leverett, MA $45,277 Ludlow, MA $45,422 Monson, MA $45,365 North Amherst, MA $45,365 Northampton, MA $45,334

Florence, MA $45,334 North Hatfield, MA $45,299 Oakham, MA $45,904 Palmer, MA $45,365 Plainfield, MA $44,843 Russell, MA $45,365 Shutesbury, MA $45,347 Southampton, MA $45,409

South Barre, MA $45,860 South Hadley, MA $45,409 Southwick, MA $45,422 Thorndike, MA $45,365 Three Rivers, MA $45,391 Wales, MA $45,277 Ware, MA $45,667 Warren, MA $45,532

West Chesterfield, MA $44,817 Westfield, MA $45,422 West Hatfield, MA $45,277 West Springfield, MA $45,422 West Warren, MA $45,720 Whately, MA $45,203 Wheelwright, MA $45,843 Wilbraham, MA $45,422

Williamsburg, MA $45,216 Woronoco, MA $45,378 Worthington, MA $44,861 Springfield, MA $45,422 Longmeadow, MA $45,422 Indian Orchard, MA $45,422 Pittsfield, MA $44,962 Adams, MA $44,918

Ashley Falls, MA $45,738 Becket, MA $44,918 Berkshire, MA $44,962 Cheshire, MA $44,962 Dalton, MA $44,962 Glendale, MA $44,949 Great Barrington, MA $44,830 Hinsdale, MA $44,962

Housatonic, MA $44,887 Lanesboro, MA $44,962 Lee, MA $44,949 Lenox, MA $44,962 Lenox Dale, MA $44,962 Middlefield, MA $44,905 Mill River, MA $45,352 Monterey, MA $44,830

North Adams, MA $44,861 North Egremont, MA $44,927 Otis, MA $44,817 Richmond, MA $44,962 Sandisfield, MA $45,523 Savoy, MA $44,905 Sheffield, MA $45,453 South Egremont, MA $45,014

Southfield, MA $45,672 South Lee, MA $44,949 Stockbridge, MA $44,949 Tyringham, MA $44,887 West Stockbridge, MA $44,931 Williamstown, MA $44,861 Windsor, MA $44,949 Greenfield, MA $45,071

Ashfield, MA $44,870 Athol, MA $45,882 Bernardston, MA $45,054 Buckland, MA $44,808 Charlemont, MA $44,703 Colrain, MA $44,852 Conway, MA $45,006 Deerfield, MA $45,084

Drury, MA $44,576 Erving, MA $45,365 Heath, MA $44,703 Lake Pleasant, MA $45,163 Millers Falls, MA $45,124 Monroe Bridge, MA $44,532 Montague, MA $45,163 Gill, MA $45,330

New Salem, MA $45,505 Northfield, MA $45,330 Orange, MA $45,729 Petersham, MA $45,873 Rowe, MA $44,602 Royalston, MA $45,952 Shelburne Falls, MA $44,848 South Deerfield, MA $45,155

Sunderland, MA $45,194 Turners Falls, MA $45,124 Warwick, MA $45,733 Wendell, MA $45,330 Wendell Depot, MA $45,492 Fitchburg, MA $46,316 Ashburnham, MA $46,101 Ashby, MA $46,934

Ayer, MA $47,052 Devens, MA $47,017 Baldwinville, MA $46,027 East Templeton, MA $46,040 Gardner, MA $46,123 Westminster, MA $46,123 Groton, MA $47,096 Harvard, MA $47,092

Hubbardston, MA $45,843 Leominster, MA $45,860 Littleton, MA $47,166 Lunenburg, MA $46,952 Pepperell, MA $47,096 Shirley, MA $47,000 Still River, MA $47,065 Templeton, MA $46,040

Townsend, MA $47,013 West Groton, MA $47,035 West Townsend, MA $46,995 Winchendon, MA $45,939 Winchendon Springs, MA $45,930 Auburn, MA $45,961 North Dartmouth, MA $46,242 South Dartmouth, MA $46,242

North Attleboro, MA $45,404 Plainville, MA $45,374 Attleboro Falls, MA $45,387 North Dighton, MA $45,361 Norton, MA $47,407 Raynham, MA $47,420 Raynham Center, MA $47,420 Rehoboth, MA $45,418

Rochester, MA $46,242 Seekonk, MA $45,418 Swansea, MA $45,374 Berkley, MA $46,268 Taunton, MA $47,377 Westport, MA $46,242 Westport Point, MA $46,242 Berlin, MA $45,930

Cataumet, MA $46,141 Blackstone, MA $45,361 Boylston, MA $45,961 Brookfield, MA $45,873 Charlton, MA $45,930 Charlton City, MA $45,930 Charlton Depot, MA $45,930 Clinton, MA $45,930

East Brookfield, MA $45,917 Douglas, MA $45,887 East Princeton, MA $45,904 Fiskdale, MA $45,830 Grafton, MA $45,961 Holden, MA $45,961 Holland, MA $45,808 Jefferson, MA $45,961

Lancaster, MA $45,887 Leicester, MA $45,961 Linwood, MA $45,860 Manchaug, MA $45,961 Millbury, MA $45,961 Millville, MA $45,317 New Braintree, MA $45,860 Northborough, MA $45,961

Northbridge, MA $45,948 North Brookfield, MA $45,904 North Grafton, MA $45,961 North Oxford, MA $45,961 North Uxbridge, MA $45,860 Oxford, MA $45,948 Princeton, MA $45,917 Rochdale, MA $45,961

Rutland, MA $45,961 Shrewsbury, MA $45,961 Southbridge, MA $45,860 South Grafton, MA $45,961 South Lancaster, MA $45,917 Spencer, MA $45,961 Sterling, MA $45,930 Sturbridge, MA $45,843

Upton, MA $45,930 Uxbridge, MA $45,873 Webster, MA $45,873 Dudley, MA $45,873 Westborough, MA $45,961 West Boylston, MA $45,961 West Brookfield, MA $45,860 West Millbury, MA $45,961

Whitinsville, MA $45,930 Sutton, MA $45,961 Worcester, MA $45,961 East Walpole, MA $47,420 Cherry Valley, MA $45,961 Paxton, MA $45,961 Framingham, MA $47,289 Village Of Nagog Woods, MA $47,166

Boxborough, MA $47,136 Acton, MA $47,136 Ashland, MA $45,843 Bedford, MA $47,153 Hanscom Afb, MA $47,986 Bolton, MA $45,873 Carlisle, MA $47,166 Concord, MA $47,122

Fayville, MA $45,873 Holliston, MA $47,258 Hopedale, MA $45,860 Hopkinton, MA $45,887 Hudson, MA $45,887 Marlborough, MA $45,904 Maynard, MA $47,079 Mendon, MA $45,860

Milford, MA $45,860 Natick, MA $48,805 Sherborn, MA $48,779 Southborough, MA $45,887 Foxboro, MA $47,420 Franklin, MA $46,312 Greenbush, MA $47,333 Green Harbor, MA $47,320

Hingham, MA $48,109 Hull, MA $48,880 Humarock, MA $47,333 Mansfield, MA $47,420 Marshfield, MA $47,320 Marshfield Hills, MA $47,320 Medfield, MA $48,069 Medway, MA $47,289

Millis, MA $47,320 Minot, MA $47,333 Norfolk, MA $47,363 North Marshfield, MA $47,320 North Scituate, MA $47,320 Norwell, MA $47,363 Norwood, MA $47,420 Ocean Bluff, MA $47,320

Scituate, MA $47,320 Sharon, MA $47,420 Sheldonville, MA $46,334 South Walpole, MA $47,390 Stoughton, MA $47,420 Walpole, MA $47,407 Westwood, MA $48,113 Wrentham, MA $47,346

Boston, MA $48,880 Roxbury, MA $48,880 Roxbury Crossing, MA $48,880 Dorchester, MA $48,880 Dorchester Center, MA $48,880 Mattapan, MA $48,880 Charlestown, MA $48,880 Jamaica Plain, MA $48,880

Roslindale, MA $48,880 West Roxbury, MA $48,880 Allston, MA $48,880 Brighton, MA $48,880 Hyde Park, MA $48,880 Readville, MA $48,880 Cambridge, MA $48,880 Somerville, MA $48,880

Malden, MA $48,880 Everett, MA $48,880 Chelsea, MA $48,880 Revere, MA $48,880 Winthrop, MA $48,880 Medford, MA $48,880 West Medford, MA $48,880 Quincy, MA $48,880

Melrose, MA $48,880 Stoneham, MA $48,880 Braintree, MA $47,420 Milton, MA $48,880 Milton Village, MA $48,880 Weymouth, MA $47,420 East Weymouth, MA $47,420 South Weymouth, MA $47,420

North Weymouth, MA $47,420 East Boston, MA $48,880 Brockton, MA $47,420 Avon, MA $47,420 Bridgewater, MA $47,420 Bryantville, MA $47,390 Carver, MA $46,693 Duxbury, MA $47,289

East Bridgewater, MA $47,420 Easton, MA $47,420 Elmwood, MA $47,420 Halifax, MA $47,390 Hanover, MA $47,390 Hanson, MA $47,420 Holbrook, MA $47,420 Middleboro, MA $46,737

Manomet, MA $46,820 Lakeville, MA $46,167 Monponsett, MA $47,407 Abington, MA $47,420 North Carver, MA $47,320 North Easton, MA $47,420 North Pembroke, MA $47,377 Pembroke, MA $47,390

Plymouth, MA $46,886 Kingston, MA $47,302 South Carver, MA $46,123 Plympton, MA $47,346 Randolph, MA $47,420 Rockland, MA $47,420 South Easton, MA $47,420 West Bridgewater, MA $47,420

White Horse Beach, MA $46,851 Whitman, MA $47,420 Lexington, MA $48,880 Brookline, MA $48,880 Brookline Village, MA $48,880 Waltham, MA $48,880 North Waltham, MA $48,880 New Town, MA $48,880

Babson Park, MA $48,880 Newton, MA $48,880 Newton Center, MA $48,880 Newtonville, MA $48,880 Newton Highlands, MA $48,880 Newton Lower Falls, MA $48,880 Newton Upper Falls, MA $48,880 West Newton, MA $48,880

Auburndale, MA $48,880 Chestnut Hill, MA $48,880 Waban, MA $48,880 Watertown, MA $48,880 Arlington, MA $48,880 Arlington Heights, MA $48,880 Belmont, MA $48,880 Waverley, MA $48,880

Wellesley Hills, MA $48,880 Wellesley, MA $48,867 Needham, MA $48,880 Weston, MA $48,880 Needham Heights, MA $48,880 Nonantum, MA $48,880 Buzzards Bay, MA $46,110 Lincoln, MA $48,849

Stow, MA $47,079 Sudbury, MA $48,779 Wayland, MA $48,805 Woodville, MA $45,917 Woburn, MA $48,880 Burlington, MA $48,003 Andover, MA $46,426 Billerica, MA $47,166

Chelmsford, MA $47,166 Dracut, MA $47,166 Dunstable, MA $47,096 Haverhill, MA $46,426 Georgetown, MA $46,426 Groveland, MA $46,426 Lawrence, MA $46,426 Methuen, MA $46,426

North Andover, MA $46,426 Lowell, MA $47,166 Merrimac, MA $46,395 North Billerica, MA $47,166 North Chelmsford, MA $47,166 North Reading, MA $46,395 Nutting Lake, MA $47,166 Pinehurst, MA $47,166

Reading, MA $47,442 Tewksbury, MA $47,166 Tyngsboro, MA $47,166 Wakefield, MA $48,867 West Boxford, MA $46,426 Westford, MA $47,166 Wilmington, MA $46,789 Winchester, MA $48,880

Lynn, MA $48,880 Saugus, MA $48,880 Swampscott, MA $48,849 Nahant, MA $48,880 Amesbury, MA $46,189 Beverly, MA $48,762 Boxford, MA $46,426 Byfield, MA $46,395

Danvers, MA $46,351 Essex, MA $46,829 Gloucester, MA $46,899 Hamilton, MA $46,325 Hathorne, MA $46,351 Chilmark, MA $45,992 East Falmouth, MA $46,215 East Sandwich, MA $46,382

East Wareham, MA $46,123 Edgartown, MA $46,022 Falmouth, MA $46,141 Woods Hole, MA $46,141 Menemsha, MA $46,022 Monument Beach, MA $46,123 Nantucket, MA $46,022 North Falmouth, MA $46,154

Oak Bluffs, MA $46,036 Onset, MA $46,154 Pocasset, MA $46,141 Sagamore, MA $46,478 Sagamore Beach, MA $46,478 Sandwich, MA $46,386 Siasconset, MA $46,022 Silver Beach, MA $46,154

Vineyard Haven, MA $46,075 Wareham, MA $46,167 West Chop, MA $46,075 West Falmouth, MA $46,154 West Tisbury, MA $46,022 West Wareham, MA $46,185 Hyannis, MA $46,092 Barnstable, MA $46,246

Brewster, MA $46,022 Centerville, MA $46,228 Chatham, MA $46,022 Cotuit, MA $46,259 Ipswich, MA $46,325 Cummaquid, MA $46,106 Lynnfield, MA $47,600 Manchester, MA $47,008

Marblehead, MA $48,792 Middleton, MA $46,412 Newburyport, MA $46,338 Newbury, MA $46,426 Salisbury, MA $46,040 Peabody, MA $48,823 Prides Crossing, MA $47,530 Rockport, MA $46,895

Rowley, MA $46,351 Salem, MA $48,823 South Hamilton, MA $46,325 Topsfield, MA $46,395 Wenham, MA $46,338 West Newbury, MA $46,426 Accord, MA $47,420 Bellingham, MA $45,286

Brant Rock, MA $47,223 Canton, MA $47,420 Cohasset, MA $48,065 Dedham, MA $48,880 Dover, MA $48,836 East Mansfield, MA $47,420 Dennis, MA $46,022 Dennis Port, MA $46,022

East Dennis, MA $46,022 Eastham, MA $46,022 East Orleans, MA $46,022 Forestdale, MA $46,325 Harwich, MA $46,022 Harwich Port, MA $46,022 Hyannis Port, MA $46,088 Marstons Mills, MA $46,307

Mashpee, MA $46,338 North Chatham, MA $46,022 North Eastham, MA $46,614 North Truro, MA $47,201 Orleans, MA $46,022 Osterville, MA $46,171 Provincetown, MA $47,114 South Chatham, MA $46,022

South Dennis, MA $46,022 South Harwich, MA $46,022 South Orleans, MA $46,022 South Wellfleet, MA $46,614 South Yarmouth, MA $46,022 Truro, MA $46,614 Wellfleet, MA $46,614 West Barnstable, MA $46,329

West Chatham, MA $46,022 West Dennis, MA $46,022 West Harwich, MA $46,022 West Hyannisport, MA $46,189 West Yarmouth, MA $46,022 Yarmouth Port, MA $46,022 Assonet, MA $46,211 Attleboro, MA $45,418

Chartley, MA $47,420 Cuttyhunk, MA $46,167 Dartmouth, MA $46,242 Dighton, MA $45,751 East Freetown, MA $46,242 East Taunton, MA $47,346 Fairhaven, MA $46,242 Fall River, MA $46,242

Somerset, MA $46,198 Marion, MA $46,242 Mattapoisett, MA $46,242 New Bedford, MA $46,242 Acushnet, MA $46,242

Customer Support Representative Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Customer Support Representative's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

Last Updated on May 18, 2021

$43,505

Average $47,683/year

$53,047

$3,625

Average $3,974/month

$4,421

$837

Average $917/week

$1,020

$21

Average $23/hour

$26

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$53,047	$4,421	$1,020	$26
Average	$47,683	$3,974	$917	$23
25th Percentile	$43,505	$3,625	$837	$21

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