What are the main factors that influence an It Support Agent's salary?

The primary factors are: 1) Experience Level, 2) Geographic Location, 3) Education/Skills, 4) Company Size & Industry

How does experience change An It Support Agent's salary?

An It Support Agent's salary grows with experience: a It Support Agent (1-3 years)earns $59,246, a Talent Acquisition Senior Coordinator (3-5 years)earns $64,916, a Talent Acquisition Manager (5+ years)earns $115,092, a Talent Acquisition & Recruiting Director (5+ years)earns $192,524, a VP of Talent Acquisition & Recruiting (5+ years)earns $213,802,

What are the highest paying states for an It Support Agent?

It Support Agent salary varies significantly by state. The top 3 highest paying states for It Support Agent roles are District of Columbia $64,075, California $63,832, Massachusetts $62,982. These tech hubs typically pay 10-15% above the national average.

How much do different types of It Support Agent roles make?

Salaries for It Support Agent level roles vary by specialization: Manager, IT - IT Support: $126,028; Agent Support Analyst: $78,461; Agent Support Administrator: $69,897; Agent Support Manager: $62,037; Operations Support Agent: $54,468.

How do different companies affect an It Support Agent's salary?

Company size, industry, and compensation structure create significant salary variations for It Support Agent roles. Large, established industry leaders like C R Bard Inc ($128,509) and Henry Schein Canada ($124,697) offer base salaries 35-40% above the national average. In contrast, smaller firms or startups may offer closer to $82,041.

It Support Agent Salary in the United States

How much does an It Support Agent make in the United States?

As of May 18, 2021, the average salary for an It Support Agent in the United States is $57,872 per year, which breaks down to an hourly rate of $28.

However, an It Support Agent's salary can vary significantly. Here’s a look at the typical salary range:

Top Earners (90th percentile): $71,042
Majority Range (25th-75th percentile): $52,386 to $64,766
Entry-Level (10th percentile): $47,391

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It Support Agent Salaries by Percentile

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$64,766	$5,397	$1,245	$31
Average	$57,872	$4,823	$1,113	$28
25th Percentile	$52,386	$4,365	$1,007	$25

You may get higher pay by adjusting the following factors:

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Check out It Support Agent Job Openings in the United States

IT SUPPORT ENGINEER

Ashton Solutions - Beachwood, OH

IT SUPPORT ENGINEER

Ashton Solutions - Beachwood, OH

IT Support Engineer

Merge IT - Cincinnati, OH

IT Site Support Specialist

Yoh, A Day & Zimmermann Company - Cincinnati, OH

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Key Factors That Influence It Support Agent Salaries

An It Support Agent's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.

How Experience Level Affects It Support Agent Salaries?

Experience is a primary driver of an It Support Agent's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

Entry-Level (less than 1 year): $59,246
Early Career (1-2 years): $64,916
Mid-Level (2-4 years): $115,092
Senior-Level (5-8 years): $192,524
Expert (over 8 years): $213,802

Levels	Salary
It Suppor... Level It Support Agent	$59,246
Talent Ac... Level It Support Agent	$64,916
Talent Ac... Level It Support Agent	$115,092
Talent Ac... Level It Support Agent	$192,524
VP of Tal... Level It Support Agent	$213,802

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What Am I Worth?

How Do It Support Agent Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract It Support Agents. For example, consider the average annual salaries in these key locations:

District of Columbia: $64,075.
California: $63,832.
Massachusetts: $62,982.

District of Columbia $64,075

California $63,832

Massachusetts $62,982

Washington $62,750

New Jersey $62,727

Alaska $62,646

Connecticut $61,847

New York $61,523

Hawaii $60,487

Rhode Island $60,001

Maryland $59,671

Minnesota $59,220

Colorado $59,046

Illinois $58,989

Oregon $58,769

Delaware $58,607

New Hampshire $58,505

Virginia $58,277

Pennsylvania $57,611

Nevada $57,276

North Dakota $57,166

Michigan $56,992

Wisconsin $56,928

Vermont $56,801

Texas $56,448

Maine $56,425

Arizona $56,390

Ohio $56,350

Georgia $55,817

Indiana $55,551

Wyoming $55,499

Utah $55,418

Iowa $55,383

Kansas $55,105

Louisiana $55,024

North Carolina $54,995

Missouri $54,984

Florida $54,758

Montana $54,637

Nebraska $54,521

Kentucky $54,457

South Carolina $54,226

Tennessee $54,081

Idaho $54,023

New Mexico $53,601

Oklahoma $53,508

Alabama $53,167

South Dakota $52,594

Arkansas $52,281

West Virginia $52,113

Mississippi $51,610

Top Paying Cities for It Support Agents

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

San Jose: $72,993
San Francisco: $72,276
Oakland: $70,673

San Jose, CA $72,993

San Francisco, CA $72,276

Oakland, CA $70,673

New York, NY $67,067

Queens Village, NY $66,633

Paramus, NJ $66,170

Passaic, NJ $66,112

Bergenfield, NJ $66,055

Stamford, CT $65,968

Huntington, NY $65,910

Newark, NJ $65,534

Bridgeport, CT $65,418

New Brunswick, NJ $65,227

Vallejo, CA $65,106

Middlesex, NJ $65,071

Somerset, NJ $65,019

Petaluma, CA $64,886

Santa Cruz, CA $64,660

Boston, MA $64,544

Monterey, CA $64,255

Fairbanks, AK $64,214

Los Angeles, CA $64,104

Washington, DC $64,075

Seattle, WA $63,971

Santa Rosa, CA $63,960

Juneau, AK $63,792

Orange, CA $63,601

Anchorage, AK $63,497

Anaheim, CA $63,456

Santa Ana, CA $63,369

Nassau, NY $63,335

Long Beach, CA $63,312

Danbury, CT $63,294

Santa Maria, CA $63,097

Everett, WA $63,086

Bremerton, WA $62,802

Trenton, NJ $62,692

Sacramento, CA $62,669

San Diego, CA $62,640

Brockton, MA $62,617

Tacoma, WA $62,594

Santa Barbara, CA $62,513

Lowell, MA $62,281

New Suffolk, NY $62,258

Nashua, NH $62,189

Lompoc, CA $62,096

Ventura, CA $62,038

Stockton, CA $62,021

New Haven, CT $61,905

Atlantic City, NJ $61,755

Hartford, CT $61,627

Modesto, CA $61,599

Poughkeepsie, NY $61,471

New Britain, CT $61,442

Kennewick, WA $61,361

Olympia, WA $61,361

New London, CT $61,350

Norwich, CT $61,332

Lawrence, MA $61,303

Bakersfield, CA $61,141

New Bedford, MA $61,060

Riverside, CA $61,060

Richland, WA $61,002

Portsmouth, NH $60,956

Vineland, NJ $60,945

San Bernardino, CA $60,898

Boulder, CO $60,736

Worcester, MA $60,690

Portland, OR $60,638

Saint Paul, MN $60,568

Minneapolis, MN $60,568

Philadelphia, PA $60,487

Honolulu, HI $60,181

Springfield, MA $59,978

Providence, RI $59,972

Chicago, IL $59,804

Bellingham, WA $59,735

Baltimore, MD $59,671

Chico, CA $59,527

Wilmington, DE $59,428

Pittsfield, MA $59,370

Manchester, NH $59,261

Spokane, WA $59,006

Denver, CO $59,000

Albany, NY $58,728

Troy, NY $58,705

Schenectady, NY $58,583

Burlington, VT $58,456

Portland, ME $58,254

Salem, OR $58,207

Yakima, WA $58,196

Ann Arbor, MI $58,178

Rochester, MN $58,016

Reno, NV $57,987

Fresno, CA $57,987

Milwaukee, WI $57,935

Detroit, MI $57,877

Allentown, PA $57,860

Carson City, NV $57,854

Houston, TX $57,767

Colorado Springs, CO $57,762

Syracuse, NY $57,733

Eugene, OR $57,623

Gary, IN $57,553

Bismarck, ND $57,553

Galveston, TX $57,553

Springfield, OR $57,507

Medford, OR $57,368

Fort Collins, CO $57,345

Austin, TX $57,299

Mesa, AZ $57,177

Phoenix, AZ $57,166

Dallas, TX $57,148

Reading, PA $57,113

Saint Cloud, MN $57,090

Concord, NH $57,038

Madison, WI $57,015

Utica, NY $56,859

Raleigh, NC $56,813

Las Vegas, NV $56,807

Rochester, NY $56,766

Des Moines, IA $56,760

Atlanta, GA $56,668

Battle Creek, MI $56,650

Salt Lake City, UT $56,633

Lancaster, PA $56,546

Champaign, IL $56,535

Harrisburg, PA $56,465

Durham, NC $56,413

Kansas City, MO $56,407

Kansas City, KS $56,396

Fort Worth, TX $56,390

Boca Raton, FL $56,367

Cleveland, OH $56,361

Columbus, OH $56,350

Pittsburgh, PA $56,344

Richmond, VA $56,321

Indianapolis, IN $56,309

Cincinnati, OH $56,234

Petersburg, VA $56,147

Lansing, MI $56,020

Billings, MT $56,020

Huntsville, AL $56,020

Lebanon, PA $56,014

Pueblo, CO $56,008

Dayton, OH $56,008

Appleton, WI $55,991

Buffalo, NY $55,968

Racine, WI $55,939

Charlotte, NC $55,933

Saint Louis, MO $55,916

Springfield, IL $55,892

York, PA $55,881

Elkhart, IN $55,881

Gastonia, NC $55,875

Benton Harbor, MI $55,875

Beaumont, TX $55,840

Lorain, OH $55,829

Toledo, OH $55,806

Binghamton, NY $55,777

Rock Hill, SC $55,771

Rockford, IL $55,742

Elyria, OH $55,713

Fargo, ND $55,713

Flagstaff, AZ $55,672

Fort Lauderdale, FL $55,638

Miami, FL $55,603

Duluth, MN $55,510

Bangor, ME $55,435

Cedar Rapids, IA $55,372

Louisville, KY $55,343

Grand Rapids, MI $55,331

Hialeah, FL $55,325

Casper, WY $55,244

Scranton, PA $55,175

New Orleans, LA $55,157

Virginia Beach, VA $55,152

Akron, OH $55,123

Peoria, IL $55,047

Sarasota, FL $55,036

Green Bay, WI $54,995

Baton Rouge, LA $54,966

Charleston, SC $54,955

Nashville, TN $54,937

Jamestown, NY $54,926

Davenport, IA $54,926

Tucson, AZ $54,897

Cheyenne, WY $54,880

Saint Petersburg, FL $54,862

Tampa, FL $54,851

Omaha, NE $54,839

Evansville, IN $54,816

Port Arthur, TX $54,816

Bradenton, FL $54,793

Santa Fe, NM $54,689

Orlando, FL $54,631

Clearwater, FL $54,567

La Crosse, WI $54,446

Canton, OH $54,446

Grand Forks, ND $54,428

Tulsa, OK $54,411

Albuquerque, NM $54,411

Newport News, VA $54,405

High Point, NC $54,388

Ogden, UT $54,365

Corpus Christi, TX $54,318

Laramie, WY $54,284

Norfolk, VA $54,284

Rock Island, IL $54,249

Saginaw, MI $54,237

Jacksonville, FL $54,231

Salisbury, NC $54,220

Memphis, TN $54,208

Moline, IL $54,179

Fort Myers, FL $54,162

Waterloo, IA $54,087

Spartanburg, SC $54,029

Lincoln, NE $54,000

Fort Wayne, IN $53,988

Birmingham, AL $53,925

Cedar Falls, IA $53,913

Provo, UT $53,907

Springfield, OH $53,902

San Antonio, TX $53,890

Greensboro, NC $53,867

South Bend, IN $53,861

Winston Salem, NC $53,855

Boise, ID $53,838

Savannah, GA $53,797

Muskegon, MI $53,693

Lima, OH $53,624

Lake Charles, LA $53,601

Anderson, IN $53,589

Lexington, KY $53,572

Augusta, GA $53,554

Greenville, SC $53,554

Wichita, KS $53,502

Tuscaloosa, AL $53,502

Columbia, SC $53,450

Bloomington, IN $53,306

Roanoke, VA $53,271

Asheville, NC $53,196

Knoxville, TN $53,097

Shreveport, LA $53,091

Wilmington, NC $53,016

Frankfort, KY $52,906

Oklahoma City, OK $52,866

Chillicothe, OH $52,843

Longview, TX $52,837

Topeka, KS $52,819

Mobile, AL $52,733

Terre Haute, IN $52,709

Erie, PA $52,704

Altoona, PA $52,675

Melbourne, FL $52,657

Amarillo, TX $52,634

Killeen, TX $52,617

Fayetteville, AR $52,571

Sioux Falls, SD $52,530

Chattanooga, TN $52,495

Idaho Falls, ID $52,490

Gainesville, FL $52,368

Portsmouth, OH $52,339

Little Rock, AR $52,327

Lynchburg, VA $52,327

Youngstown, OH $52,304

Lafayette, LA $52,304

Temple, TX $52,281

Daytona Beach, FL $52,270

Clarksville, TN $52,264

Pensacola, FL $52,258

Hopkinsville, KY $52,084

Charleston, WV $52,079

Florence, SC $52,050

Sioux City, IA $52,015

Macon, GA $51,847

Tallahassee, FL $51,841

Fayetteville, NC $51,830

Wichita Falls, TX $51,818

Waco, TX $51,818

Pine Bluff, AR $51,795

Vincennes, IN $51,685

Lubbock, TX $51,662

Great Falls, MT $51,627

Alamogordo, NM $51,621

Abilene, TX $51,575

Rapid City, SD $51,500

Monroe, LA $51,500

Albany, GA $51,465

Huntington, WV $51,459

Jackson, MS $51,454

Greenville, MS $51,448

Parkersburg, WV $51,390

Montgomery, AL $51,378

Johnstown, PA $51,367

Springfield, MO $51,321

Biloxi, MS $51,292

Sumter, SC $51,170

Columbus, GA $51,164

Twin Falls, ID $51,130

Pascagoula, MS $51,054

Kingsport, TN $50,904

Gulfport, MS $50,886

Alexandria, LA $50,696

Fort Smith, AR $50,551

El Paso, TX $50,395

Helena, MT $50,319

Las Cruces, NM $50,134

Harlingen, TX $49,972

Pocatello, ID $49,920

Florence, AL $49,903

Brownsville, TX $49,891

Dothan, AL $49,798

Mcallen, TX $49,770

Columbus, MS $49,341

Altus, OK $49,075

Lawton, OK $48,965

Pierre, SD $48,757

What Skills Can Increase an It Support Agent's Salary?

Demanded Skills for the Role:

Scheduling (Mentioned in 5.35% Job Postings): Scheduling is the process of arranging, controlling and optimizing work and workloads in a production process or manufacturing process.
Microsoft Office (Mentioned in 2.09% Job Postings): Microsoft Office is a suite of desktop productivity applications that is designed by Microsoft for business use. You can create documents containing text and images, work with data in spreadsheets and databases, create presentations and posters.
Logistics (Mentioned in 1.1% Job Postings): In a general business sense, logistics is the management of the flow of things between the point of origin and the point of consumption to meet the requirements of customers or corporations.

See More Skills

Skills	Demand Percentage
Scheduling	5.35%
Microsoft Office	2.09%
Logistics	1.1%

What skills can make your compensation higher?

Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on an It Support Agent's salary.

Initiative: Can increase your salary by up to 7%.
Coordination: Can increase your salary by up to 6%.
Leadership: Can increase your salary by up to 6%.

Skill	Salary	Salary % Increase
Initiative	$61,923	7%
Coordination	$61,344	6%
Leadership	$61,344	6%
Scheduling	$60,765	5%
ATS	$60,765	5%
PowerPoint	$60,765	5%

Get Latest Data

It Support Agent Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how an It Support Agent's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

Last Updated on May 18, 2021

$52,386

Average $57,872/year

$64,766

$4,365

Average $4,823/month

$5,397

$1,007

Average $1,113/week

$1,245

$25

Average $28/hour

$31

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$64,766	$5,397	$1,245	$31
Average	$57,872	$4,823	$1,113	$28
25th Percentile	$52,386	$4,365	$1,007	$25

Salaries of jobs related to It Support Agent

Salary Trends for It Support Agent

Salaries for an It Support Agent can change over time, reflecting shifts in market demand and the overall economy. The median salary decreased from $50,301 in 2023 to around $50,066 in 2025, reflecting changes in demand, location, experience, and the wider economy. For a detailed analysis of It Support Agent salary trends, .

Average Annual Salary of It Support Agent Over Time

2022

$???

2023

$50,301

2024

$50,341

2025

$50,066

2026

$???

2027

$???

Year	Average Annual Salary
2022	View More
2023	$50,301
2024	$50,341
2025	$50,066
2026	View More
2027	View More

Most common benefits for It Support Agent

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401(k)

Disability

Healthcare

Pension

Time Off (days)

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Where Does Our Salary Data Come From?

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