What are the main factors that influence a Customer Support Agent's salary?

The primary factors are: 1) Experience Level, 2) Geographic Location, 3) Education/Skills, 4) Company Size & Industry

How does experience change A Customer Support Agent's salary?

A Customer Support Agent's salary grows with experience: a Technical Customer Support Representative I (0-1 years)earns $38,820, a Customer Support Agent (1-3 years)earns $50,070, a Technical Customer Support Representative III (3-5 years)earns $56,930, a Technical Customer Support Team Leader (5+ years)earns $77,214, a Technical Customer Support Supervisor (5+ years)earns $91,053,

What are the highest paying states for a Customer Support Agent?

Customer Support Agent salary varies significantly by state. The top 3 highest paying states for Customer Support Agent roles are District of Columbia $55,119, California $54,910, Massachusetts $54,178. These tech hubs typically pay 10-15% above the national average.

How much do different types of Customer Support Agent roles make?

Salaries for Customer Support Agent level roles vary by specialization: Customer Success Agent: $102,755; Inbound Customer Support and Service Agent IV: $55,790; Inbound Customer Support and Service Agent III: $49,390; Customer Happiness Agent: $48,353; Customer Service Agent: $43,827.

How do different companies affect a Customer Support Agent's salary?

Company size, industry, and compensation structure create significant salary variations for Customer Support Agent roles. Large, established industry leaders like C R Bard Inc ($128,509) and Henry Schein Canada ($124,697) offer base salaries 35-40% above the national average. In contrast, smaller firms or startups may offer closer to $82,041.

Customer Support Agent Salary in the United States

How much does a Customer Support Agent make in the United States?

As of May 18, 2021, the average salary for a Customer Support Agent in the United States is $49,783 per year, which breaks down to an hourly rate of $24.

However, a Customer Support Agent's salary can vary significantly. Here’s a look at the typical salary range:

Top Earners (90th percentile): $60,032
Majority Range (25th-75th percentile): $46,741 to $55,147
Entry-Level (10th percentile): $43,971

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Customer Support Agent Salaries by Percentile

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$55,147	$4,596	$1,061	$27
Average	$49,783	$4,149	$957	$24
25th Percentile	$46,741	$3,895	$899	$22

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Key Factors That Influence Customer Support Agent Salaries

A Customer Support Agent's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, education and company size can directly affect your earning potential.

How Experience Level Affects Customer Support Agent Salaries?

Experience is a primary driver of a Customer Support Agent's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

Entry-Level (less than 1 year): $38,820
Early Career (1-2 years): $50,070
Mid-Level (2-4 years): $56,930
Senior-Level (5-8 years): $77,214
Expert (over 8 years): $91,053

Levels	Salary
Technical... Level Customer Support Agent	$38,820
Customer ... Level Customer Support Agent	$50,070
Technical... Level Customer Support Agent	$56,930
Technical... Level Customer Support Agent	$77,214
Technical... Level Customer Support Agent	$91,053

View as Graph

What Am I Worth?

How Do Customer Support Agent Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Support Agents. For example, consider the average annual salaries in these key locations:

District of Columbia: $55,119.
California: $54,910.
Massachusetts: $54,178.

District of Columbia $55,119 California $54,910 Massachusetts $54,178 Washington $53,979 New Jersey $53,959 Alaska $53,890 Connecticut $53,203 New York $52,924

Hawaii $52,033 Rhode Island $51,615 Maryland $51,331 Minnesota $50,942 Colorado $50,793 Illinois $50,743 Oregon $50,554 Delaware $50,415

New Hampshire $50,327 Virginia $50,131 Pennsylvania $49,559 Nevada $49,270 North Dakota $49,175 Michigan $49,026 Wisconsin $48,971 Vermont $48,862

Texas $48,558 Maine $48,538 Arizona $48,508 Ohio $48,473 Georgia $48,015 Indiana $47,786 Wyoming $47,741 Utah $47,672

Iowa $47,642 Kansas $47,403 Louisiana $47,333 North Carolina $47,308 Missouri $47,298 Florida $47,104 Montana $47,000 Nebraska $46,900

Kentucky $46,845 South Carolina $46,646 Tennessee $46,522 Idaho $46,472 New Mexico $46,109 Oklahoma $46,029 Alabama $45,735 South Dakota $45,242

Arkansas $44,974 West Virginia $44,829 Mississippi $44,396

Top Paying Cities for Customer Support Agents

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

San Jose: $62,791
San Francisco: $62,173
Oakland: $60,794

San Jose, CA $62,791

San Francisco, CA $62,173

Oakland, CA $60,794

New York, NY $57,693

Queens Village, NY $57,320

Paramus, NJ $56,921

Passaic, NJ $56,872

Bergenfield, NJ $56,822

Stamford, CT $56,747

Huntington, NY $56,697

Newark, NJ $56,374

Bridgeport, CT $56,274

New Brunswick, NJ $56,110

Vallejo, CA $56,005

Middlesex, NJ $55,975

Somerset, NJ $55,931

Petaluma, CA $55,816

Santa Cruz, CA $55,622

Boston, MA $55,522

Monterey, CA $55,274

Fairbanks, AK $55,239

Los Angeles, CA $55,144

Washington, DC $55,119

Seattle, WA $55,030

Santa Rosa, CA $55,020

Juneau, AK $54,875

Orange, CA $54,711

Anchorage, AK $54,621

Anaheim, CA $54,587

Santa Ana, CA $54,512

Nassau, NY $54,482

Long Beach, CA $54,462

Danbury, CT $54,447

Santa Maria, CA $54,278

Everett, WA $54,268

Bremerton, WA $54,024

Trenton, NJ $53,929

Sacramento, CA $53,910

San Diego, CA $53,885

Brockton, MA $53,865

Tacoma, WA $53,845

Santa Barbara, CA $53,775

Lowell, MA $53,576

New Suffolk, NY $53,556

Nashua, NH $53,496

Lompoc, CA $53,417

Ventura, CA $53,367

Stockton, CA $53,352

New Haven, CT $53,252

Atlantic City, NJ $53,123

Hartford, CT $53,013

Modesto, CA $52,989

Poughkeepsie, NY $52,879

New Britain, CT $52,854

Kennewick, WA $52,784

Olympia, WA $52,784

New London, CT $52,774

Norwich, CT $52,760

Lawrence, MA $52,735

Bakersfield, CA $52,595

New Bedford, MA $52,526

Riverside, CA $52,526

Richland, WA $52,476

Portsmouth, NH $52,436

Vineland, NJ $52,426

San Bernardino, CA $52,386

Boulder, CO $52,247

Worcester, MA $52,207

Portland, OR $52,162

Saint Paul, MN $52,102

Minneapolis, MN $52,102

Philadelphia, PA $52,033

Honolulu, HI $51,769

Springfield, MA $51,595

Providence, RI $51,590

Chicago, IL $51,445

Bellingham, WA $51,386

Baltimore, MD $51,331

Chico, CA $51,206

Wilmington, DE $51,122

Pittsfield, MA $51,072

Manchester, NH $50,977

Spokane, WA $50,758

Denver, CO $50,753

Albany, NY $50,519

Troy, NY $50,499

Schenectady, NY $50,395

Burlington, VT $50,285

Portland, ME $50,111

Salem, OR $50,071

Yakima, WA $50,061

Ann Arbor, MI $50,046

Rochester, MN $49,907

Reno, NV $49,882

Fresno, CA $49,882

Milwaukee, WI $49,837

Detroit, MI $49,788

Allentown, PA $49,773

Carson City, NV $49,768

Houston, TX $49,693

Colorado Springs, CO $49,688

Syracuse, NY $49,663

Eugene, OR $49,568

Gary, IN $49,509

Bismarck, ND $49,509

Galveston, TX $49,509

Springfield, OR $49,469

Medford, OR $49,349

Fort Collins, CO $49,330

Austin, TX $49,290

Mesa, AZ $49,185

Phoenix, AZ $49,175

Dallas, TX $49,160

Reading, PA $49,130

Saint Cloud, MN $49,110

Concord, NH $49,066

Madison, WI $49,046

Utica, NY $48,911

Raleigh, NC $48,872

Las Vegas, NV $48,867

Rochester, NY $48,832

Des Moines, IA $48,827

Atlanta, GA $48,747

Battle Creek, MI $48,732

Salt Lake City, UT $48,717

Lancaster, PA $48,643

Champaign, IL $48,633

Harrisburg, PA $48,573

Durham, NC $48,528

Kansas City, MO $48,523

Kansas City, KS $48,513

Fort Worth, TX $48,508

Boca Raton, FL $48,488

Cleveland, OH $48,483

Columbus, OH $48,473

Pittsburgh, PA $48,468

Richmond, VA $48,448

Indianapolis, IN $48,438

Cincinnati, OH $48,374

Petersburg, VA $48,299

Lansing, MI $48,189

Billings, MT $48,189

Huntsville, AL $48,189

Lebanon, PA $48,185

Pueblo, CO $48,180

Dayton, OH $48,180

Appleton, WI $48,165

Buffalo, NY $48,145

Racine, WI $48,120

Charlotte, NC $48,115

Saint Louis, MO $48,100

Springfield, IL $48,080

York, PA $48,070

Elkhart, IN $48,070

Gastonia, NC $48,065

Benton Harbor, MI $48,065

Beaumont, TX $48,035

Lorain, OH $48,025

Toledo, OH $48,005

Binghamton, NY $47,980

Rock Hill, SC $47,975

Rockford, IL $47,951

Elyria, OH $47,926

Fargo, ND $47,926

Flagstaff, AZ $47,891

Fort Lauderdale, FL $47,861

Miami, FL $47,831

Duluth, MN $47,751

Bangor, ME $47,687

Cedar Rapids, IA $47,632

Louisville, KY $47,607

Grand Rapids, MI $47,597

Hialeah, FL $47,592

Casper, WY $47,522

Scranton, PA $47,463

New Orleans, LA $47,448

Virginia Beach, VA $47,443

Akron, OH $47,418

Peoria, IL $47,353

Sarasota, FL $47,343

Green Bay, WI $47,308

Baton Rouge, LA $47,283

Charleston, SC $47,273

Nashville, TN $47,259

Jamestown, NY $47,249

Davenport, IA $47,249

Tucson, AZ $47,224

Cheyenne, WY $47,209

Saint Petersburg, FL $47,194

Tampa, FL $47,184

Omaha, NE $47,174

Evansville, IN $47,154

Port Arthur, TX $47,154

Bradenton, FL $47,134

Santa Fe, NM $47,044

Orlando, FL $46,995

Clearwater, FL $46,940

La Crosse, WI $46,835

Canton, OH $46,835

Grand Forks, ND $46,820

Tulsa, OK $46,806

Albuquerque, NM $46,806

Newport News, VA $46,801

High Point, NC $46,786

Ogden, UT $46,766

Corpus Christi, TX $46,726

Laramie, WY $46,696

Norfolk, VA $46,696

Rock Island, IL $46,666

Saginaw, MI $46,656

Jacksonville, FL $46,651

Salisbury, NC $46,641

Memphis, TN $46,631

Moline, IL $46,606

Fort Myers, FL $46,591

Waterloo, IA $46,527

Spartanburg, SC $46,477

Lincoln, NE $46,452

Fort Wayne, IN $46,442

Birmingham, AL $46,387

Cedar Falls, IA $46,377

Provo, UT $46,372

Springfield, OH $46,367

San Antonio, TX $46,358

Greensboro, NC $46,338

South Bend, IN $46,333

Winston Salem, NC $46,328

Boise, ID $46,313

Savannah, GA $46,278

Muskegon, MI $46,188

Lima, OH $46,129

Lake Charles, LA $46,109

Anderson, IN $46,099

Lexington, KY $46,084

Augusta, GA $46,069

Greenville, SC $46,069

Wichita, KS $46,024

Tuscaloosa, AL $46,024

Columbia, SC $45,979

Bloomington, IN $45,855

Roanoke, VA $45,825

Asheville, NC $45,760

Knoxville, TN $45,675

Shreveport, LA $45,671

Wilmington, NC $45,606

Frankfort, KY $45,511

Oklahoma City, OK $45,476

Chillicothe, OH $45,456

Longview, TX $45,451

Topeka, KS $45,437

Mobile, AL $45,362

Terre Haute, IN $45,342

Erie, PA $45,337

Altoona, PA $45,312

Melbourne, FL $45,297

Amarillo, TX $45,277

Killeen, TX $45,262

Fayetteville, AR $45,222

Sioux Falls, SD $45,188

Chattanooga, TN $45,158

Idaho Falls, ID $45,153

Gainesville, FL $45,048

Portsmouth, OH $45,023

Little Rock, AR $45,013

Lynchburg, VA $45,013

Youngstown, OH $44,993

Lafayette, LA $44,993

Temple, TX $44,974

Daytona Beach, FL $44,964

Clarksville, TN $44,959

Pensacola, FL $44,954

Hopkinsville, KY $44,804

Charleston, WV $44,799

Florence, SC $44,774

Sioux City, IA $44,745

Macon, GA $44,600

Tallahassee, FL $44,595

Fayetteville, NC $44,585

Wichita Falls, TX $44,575

Waco, TX $44,575

Pine Bluff, AR $44,555

Vincennes, IN $44,461

Lubbock, TX $44,441

Great Falls, MT $44,411

Alamogordo, NM $44,406

Abilene, TX $44,366

Rapid City, SD $44,301

Monroe, LA $44,301

Albany, GA $44,272

Huntington, WV $44,267

Jackson, MS $44,262

Greenville, MS $44,257

Parkersburg, WV $44,207

Montgomery, AL $44,197

Johnstown, PA $44,187

Springfield, MO $44,147

Biloxi, MS $44,122

Sumter, SC $44,018

Columbus, GA $44,013

Twin Falls, ID $43,983

Pascagoula, MS $43,918

Kingsport, TN $43,789

Gulfport, MS $43,774

Alexandria, LA $43,610

Fort Smith, AR $43,485

El Paso, TX $43,351

Helena, MT $43,286

Las Cruces, NM $43,127

Harlingen, TX $42,987

Pocatello, ID $42,942

Florence, AL $42,927

Brownsville, TX $42,918

Dothan, AL $42,838

Mcallen, TX $42,813

Columbus, MS $42,445

Altus, OK $42,216

Lawton, OK $42,121

Pierre, SD $41,942

What Skills Can Increase a Customer Support Agent's Salary?

Demanded Skills for the Role:

Customer Service (Mentioned in 14.99% Job Postings): Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Call Center (Mentioned in 2.08% Job Postings): A call centre or call center is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone.
Android (Mentioned in 1% Job Postings): Android OS is a Linux-based mobile operating system that primarily runs on smartphones and tablets.

See More Skills

Skills	Demand Percentage
Customer Service	14.99%
Call Center	2.08%
Android	1%

What skills can make your compensation higher?

Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on a Customer Support Agent's salary.

Innovation: Can increase your salary by up to 12%.
Leadership: Can increase your salary by up to 12%.
Initiative: Can increase your salary by up to 9%.

Skill	Salary	Salary % Increase
Innovation	$55,756	12%
Leadership	$55,756	12%
Initiative	$54,263	9%
Collaboration	$54,263	9%
Time Management	$53,765	8%
Installation	$53,267	7%

Get Latest Data

How Education impacts a Customer Support Agent's Salary?

Your level of education can impact your salary potential. While many Customer Support Agents enter the field with a No Diploma degree, higher education can lead to more specialized and higher-paying roles.

According to our 100% employer-reported salary data, the median salary for a Customer Support Agent with a No Diploma is between $45,305 and $48,465).

Customer Support Agent Salaries by Degree Level

Typical Education for Customer Support Agent

No Diploma 100.0%

High School 100.0%

Associates 0.0%

Bachelors 0.0%

Masters 0.0%

Doctorate 0.0%

view as table

Degree Level	% of user with this level of education
No Diploma	100.0%
High School	100.0%
Associates	0.0%
Bachelors	0.0%
Masters	0.0%
Doctorate	0.0%

view as graph

Customer Support Agent Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Customer Support Agent's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

Last Updated on May 18, 2021

$46,741

Average $49,783/year

$55,147

$3,895

Average $4,149/month

$4,596

$899

Average $957/week

$1,061

$22

Average $24/hour

$27

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$55,147	$4,596	$1,061	$27
Average	$49,783	$4,149	$957	$24
25th Percentile	$46,741	$3,895	$899	$22

Salaries of jobs related to Customer Support Agent

Salary Trends for Customer Support Agent

Salaries for a Customer Support Agent can change over time, reflecting shifts in market demand and the overall economy. The median salary decreased from $46,062 in 2023 to around $45,997 in 2025, reflecting changes in demand, location, experience, and the wider economy. For a detailed analysis of Customer Support Agent salary trends, .

Average Annual Salary of Customer Support Agent Over Time

2022

$???

2023

$46,062

2024

$46,176

2025

$45,997

2026

$???

2027

$???

Year	Average Annual Salary
2022	View More
2023	$46,062
2024	$46,176
2025	$45,997
2026	View More
2027	View More

Most common benefits for Customer Support Agent

Social Security

401(k)

Disability

Healthcare

Pension

Time Off (days)

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Where Does Our Salary Data Come From?

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

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