ITSM Administrator Salary in the United States

How much does an ITSM Administrator make in the United States?

As of May 18, 2021, the average salary for an ITSM Administrator in the United States is $69,640 per year, which breaks down to an hourly rate of $33.

However, an ITSM Administrator's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $85,265
  • Majority Range (25th-75th percentile): $62,196 to $77,819
  • Entry-Level (10th percentile): $55,418
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Paid Annually Paid Monthly Paid Semimonthly Paid Biweekly Paid Weekly Paid Hourly
View as table View as graph 25% $62,196 10% $55,418 90% $85,265 75% $77,819 $69,640 50%(Median) Didn’t find job title? Click

ITSM Administrator Salaries by Percentile

Annual
Salary		 Monthly
Pay		 Weekly
Pay		 Hourly
Wage
75th Percentile $77,819 $6,485 $1,497 $37
Average $69,640 $5,803 $1,339 $33
25th Percentile $62,196 $5,183 $1,196 $30
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Key Factors That Influence ITSM Administrator Salaries

An ITSM Administrator's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, education and company size can directly affect your earning potential.

How Experience Level Affects ITSM Administrator Salaries?

Experience is a primary driver of an ITSM Administrator's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Entry-Level (less than 1 year): $55,803
  • Early Career (1-2 years): $68,447
  • Mid-Level (2-4 years): $90,389
  • Senior-Level (5-8 years): $135,161
  • Expert (over 8 years): $152,936
Levels Salary
Applicati... Level ITSM Administrator$55,803
ITSM Admi... Level ITSM Administrator$68,447
Applicati... Level ITSM Administrator$90,389
Applicati... Level ITSM Administrator$135,161
Applicati... Level ITSM Administrator$152,936
$55,803 0 yr
$68,447 < 2 yrs
$90,389 2-4 yrs
$135,161 5-8 yrs
$152,936 > 8 yrs
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What Am I Worth?

How Do ITSM Administrator Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract ITSM Administrators. For example, consider the average annual salaries in these key locations:

  • District of Columbia: $77,105.
  • California: $76,813.
  • Massachusetts: $75,789.

Top Paying Cities for ITSM Administrators

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • San Jose: $87,837
  • San Francisco: $86,973
  • Oakland: $85,044

What Skills Can Increase an ITSM Administrator's Salary?

Demanded Skills for the Role:

  • Troubleshooting (Mentioned in 5.9% Job Postings): Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again. Troubleshooting is needed to identify the symptoms. Determining the most likely cause is a process of elimination—eliminating potential causes of a problem. Finally, troubleshooting requires confirmation that the solution restores the product or process to its working state. In general, troubleshooting is the identification or diagnosis of "trouble" in the management flow of a system caused by a failure of some kind. The problem is initially described as symptoms of malfunction, and troubleshooting is the process of determining and remedying the causes of these symptoms. A system can be described in terms of its expected, desired or intended behavior (usually, for artificial systems, its purpose). Events or inputs to the system are expected to generate specific results or outputs. (For example, selecting the "print" option from various computer applications is intended to result in a hardcopy emerging from some specific device). Any unexpected or undesirable behavior is a symptom. Troubleshooting is the process of isolating the specific cause or causes of the symptom. Frequently the symptom is a failure of the product or process to produce any results. (Nothing was printed, for example). Corrective action can then be taken to prevent further failures of a similar kind.
  • Microsoft Office (Mentioned in 1.93% Job Postings): Microsoft Office is a suite of desktop productivity applications that is designed by Microsoft for business use. You can create documents containing text and images, work with data in spreadsheets and databases, create presentations and posters.
  • Oracle (Mentioned in 1.27% Job Postings): Applying Oracle to manage data and information applications effectively.
See More Skills
Skills Demand Percentage
Troubleshooting 5.9%
Microsoft Office 1.93%
Oracle 1.27%
What skills can make your compensation higher?
Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on an ITSM Administrator's salary.
  • SQL: Can increase your salary by up to 7%.
  • Computer Science: Can increase your salary by up to 6%.
  • Application Support: Can increase your salary by up to 6%.
Skill Salary Salary % Increase
SQL
 $74,515
7%
Computer Science
 $73,818
6%
Application Support
 $73,818
6%
Troubleshooting
 $71,033
2%
Problem Solving
 $71,033
2%
Communication Skills
 $71,033
2%
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How Education impacts an ITSM Administrator's Salary?

Your level of education can impact your salary potential. While many ITSM Administrators enter the field with a Associate's Degree degree, higher education can lead to more specialized and higher-paying roles.

According to our 100% employer-reported salary data, the median salary for an ITSM Administrator with a Associate's Degree is between $72,576 and $79,902).

ITSM Administrator Salaries by Degree Level

Typical Education for ITSM Administrator
Degree Level % of user with this level of education
No Diploma 8.5%
High School 12.8%
Associates 12.8%
Bachelors 57.4%
Masters 8.5%
Doctorate 0.0%
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ITSM Administrator Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how an ITSM Administrator's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

  • Hourly
  • Monthly
  • Weekly
  • Yearly
  • Table View
Last Updated on May 18, 2021
$62,196
Average $69,640/year
$77,819
$5,183
Average $5,803/month
$6,485
$1,196
Average $1,339/week
$1,497
$30
Average $33/hour
$37
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $77,819 $6,485 $1,497 $37
Average $69,640 $5,803 $1,339 $33
25th Percentile $62,196 $5,183 $1,196 $30

Salaries of jobs related to ITSM Administrator

Salary Trends for ITSM Administrator

Salaries for an ITSM Administrator can change over time, reflecting shifts in market demand and the overall economy. The median salary decreased from $66,375 in 2023 to around $64,331 in 2025, reflecting changes in demand, location, experience, and the wider economy. For a detailed analysis of ITSM Administrator salary trends, .

Average Annual Salary of ITSM Administrator Over Time

2022
$???
2023
$66,375
2024
$65,313
2025
$64,331
2026
$???
2027
$???
Year Average Annual Salary
2022
View More
2023 $66,375
2024 $65,313
2025 $64,331
2026
View More
2027
View More

Most common benefits for ITSM Administrator

Social Security
401(k)
Disability
Healthcare
Pension
Time Off (days)
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Common company salaries for ITSM Administrator

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Where Does Our Salary Data Come From?

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.

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