What are the main factors that influence an IT Help Desk Support's salary?

The primary factors are: 1) Experience Level, 2) Geographic Location, 3) Education/Skills, 4) Company Size & Industry

How does experience change An IT Help Desk Support's salary?

An IT Help Desk Support's salary grows with experience: a Help Desk Support Specialist I (0-1 years)earns $51,150, a IT Help Desk Support (1-3 years)earns $59,338, a Help Desk Support Specialist III (3-5 years)earns $67,138, a Help Desk Support Specialist IV (5-7 years)earns $74,049, a Help Desk Supervisor (7+ years)earns $83,221,

What are the highest paying states for an IT Help Desk Support?

IT Help Desk Support salary varies significantly by state. The top 3 highest paying states for IT Help Desk Support roles are District of Columbia $66,391, California $66,140, Massachusetts $65,258. These tech hubs typically pay 10-15% above the national average.

How much do different types of IT Help Desk Support roles make?

Salaries for IT Help Desk Support level roles vary by specialization: IT Help Desk Manager: $118,300; Help Desk Manager: $118,235; Help Desk Support Specialist IV: $73,476; IT Help Desk Technician: $59,963; It Help Desk Support Specialist: $58,966.

How do different companies affect an IT Help Desk Support's salary?

Company size, industry, and compensation structure create significant salary variations for IT Help Desk Support roles. Large, established industry leaders like C R Bard Inc ($128,509) and Henry Schein Canada ($124,697) offer base salaries 35-40% above the national average. In contrast, smaller firms or startups may offer closer to $82,041.

IT Help Desk Support Salary in the United States

How much does an IT Help Desk Support make in the United States?

As of May 18, 2021, the average salary for an IT Help Desk Support in the United States is $59,963 per year, which breaks down to an hourly rate of $29.

However, an IT Help Desk Support's salary can vary significantly. Here’s a look at the typical salary range:

Top Earners (90th percentile): $74,233
Majority Range (25th-75th percentile): $54,417 to $67,432
Entry-Level (10th percentile): $49,368

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IT Help Desk Support Salaries by Percentile

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$67,432	$5,619	$1,297	$32
Average	$59,963	$4,997	$1,153	$29
25th Percentile	$54,417	$4,535	$1,046	$26

You may get higher pay by adjusting the following factors:

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Key Factors That Influence IT Help Desk Support Salaries

An IT Help Desk Support's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, education and company size can directly affect your earning potential.

How Experience Level Affects IT Help Desk Support Salaries?

Experience is a primary driver of an IT Help Desk Support's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

Entry-Level (less than 1 year): $51,150
Early Career (1-2 years): $59,338
Mid-Level (2-4 years): $67,138
Senior-Level (5-8 years): $74,049
Expert (over 8 years): $83,221

Levels	Salary
Help Desk... Level IT Help Desk Support	$51,150
IT Help D... Level IT Help Desk Support	$59,338
Help Desk... Level IT Help Desk Support	$67,138
Help Desk... Level IT Help Desk Support	$74,049
Help Desk... Level IT Help Desk Support	$83,221

View as Graph

What Am I Worth?

How Do IT Help Desk Support Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract IT Help Desk Supports. For example, consider the average annual salaries in these key locations:

District of Columbia: $66,391.
California: $66,140.
Massachusetts: $65,258.

District of Columbia $66,391 California $66,140 Massachusetts $65,258 Washington $65,018 New Jersey $64,994 Alaska $64,910 Connecticut $64,083 New York $63,747

Hawaii $62,674 Rhode Island $62,170 Maryland $61,828 Minnesota $61,360 Colorado $61,181 Illinois $61,121 Oregon $60,893 Delaware $60,725

New Hampshire $60,619 Virginia $60,383 Pennsylvania $59,693 Nevada $59,346 North Dakota $59,232 Michigan $59,052 Wisconsin $58,986 Vermont $58,854

Texas $58,488 Maine $58,464 Arizona $58,428 Ohio $58,386 Georgia $57,835 Indiana $57,559 Wyoming $57,505 Utah $57,421

Iowa $57,385 Kansas $57,097 Louisiana $57,013 North Carolina $56,983 Missouri $56,971 Florida $56,737 Montana $56,611 Nebraska $56,491

Kentucky $56,425 South Carolina $56,186 Tennessee $56,036 Idaho $55,976 New Mexico $55,538 Oklahoma $55,442 Alabama $55,088 South Dakota $54,495

Arkansas $54,171 West Virginia $53,997 Mississippi $53,475

Top Paying Cities for IT Help Desk Supports

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

San Jose: $75,632
San Francisco: $74,888
Oakland: $73,227

San Jose, CA $75,632

San Francisco, CA $74,888

Oakland, CA $73,227

New York, NY $69,491

Queens Village, NY $69,042

Paramus, NJ $68,562

Passaic, NJ $68,502

Bergenfield, NJ $68,442

Stamford, CT $68,352

Huntington, NY $68,292

Newark, NJ $67,902

Bridgeport, CT $67,783

New Brunswick, NJ $67,585

Vallejo, CA $67,459

Middlesex, NJ $67,423

Somerset, NJ $67,369

Petaluma, CA $67,231

Santa Cruz, CA $66,997

Boston, MA $66,877

Monterey, CA $66,577

Fairbanks, AK $66,535

Los Angeles, CA $66,421

Washington, DC $66,391

Seattle, WA $66,283

Santa Rosa, CA $66,271

Juneau, AK $66,098

Orange, CA $65,900

Anchorage, AK $65,792

Anaheim, CA $65,750

Santa Ana, CA $65,660

Nassau, NY $65,624

Long Beach, CA $65,600

Danbury, CT $65,582

Santa Maria, CA $65,378

Everett, WA $65,366

Bremerton, WA $65,072

Trenton, NJ $64,958

Sacramento, CA $64,934

San Diego, CA $64,904

Brockton, MA $64,880

Tacoma, WA $64,856

Santa Barbara, CA $64,772

Lowell, MA $64,533

New Suffolk, NY $64,509

Nashua, NH $64,437

Lompoc, CA $64,341

Ventura, CA $64,281

Stockton, CA $64,263

New Haven, CT $64,143

Atlantic City, NJ $63,987

Hartford, CT $63,855

Modesto, CA $63,825

Poughkeepsie, NY $63,693

New Britain, CT $63,663

Kennewick, WA $63,579

Olympia, WA $63,579

New London, CT $63,567

Norwich, CT $63,549

Lawrence, MA $63,519

Bakersfield, CA $63,351

New Bedford, MA $63,267

Riverside, CA $63,267

Richland, WA $63,207

Portsmouth, NH $63,159

Vineland, NJ $63,147

San Bernardino, CA $63,099

Boulder, CO $62,931

Worcester, MA $62,884

Portland, OR $62,830

Saint Paul, MN $62,758

Minneapolis, MN $62,758

Philadelphia, PA $62,674

Honolulu, HI $62,356

Springfield, MA $62,146

Providence, RI $62,140

Chicago, IL $61,966

Bellingham, WA $61,894

Baltimore, MD $61,828

Chico, CA $61,678

Wilmington, DE $61,576

Pittsfield, MA $61,516

Manchester, NH $61,402

Spokane, WA $61,139

Denver, CO $61,133

Albany, NY $60,851

Troy, NY $60,827

Schenectady, NY $60,701

Burlington, VT $60,569

Portland, ME $60,359

Salem, OR $60,311

Yakima, WA $60,299

Ann Arbor, MI $60,281

Rochester, MN $60,113

Reno, NV $60,083

Fresno, CA $60,083

Milwaukee, WI $60,029

Detroit, MI $59,969

Allentown, PA $59,951

Carson City, NV $59,945

Houston, TX $59,855

Colorado Springs, CO $59,849

Syracuse, NY $59,819

Eugene, OR $59,705

Gary, IN $59,634

Bismarck, ND $59,634

Galveston, TX $59,634

Springfield, OR $59,586

Medford, OR $59,442

Fort Collins, CO $59,418

Austin, TX $59,370

Mesa, AZ $59,244

Phoenix, AZ $59,232

Dallas, TX $59,214

Reading, PA $59,178

Saint Cloud, MN $59,154

Concord, NH $59,100

Madison, WI $59,076

Utica, NY $58,914

Raleigh, NC $58,866

Las Vegas, NV $58,860

Rochester, NY $58,818

Des Moines, IA $58,812

Atlanta, GA $58,716

Battle Creek, MI $58,698

Salt Lake City, UT $58,680

Lancaster, PA $58,590

Champaign, IL $58,578

Harrisburg, PA $58,506

Durham, NC $58,452

Kansas City, MO $58,446

Kansas City, KS $58,434

Fort Worth, TX $58,428

Boca Raton, FL $58,404

Cleveland, OH $58,398

Columbus, OH $58,386

Pittsburgh, PA $58,380

Richmond, VA $58,356

Indianapolis, IN $58,344

Cincinnati, OH $58,266

Petersburg, VA $58,176

Lansing, MI $58,044

Billings, MT $58,044

Huntsville, AL $58,044

Lebanon, PA $58,038

Pueblo, CO $58,032

Dayton, OH $58,032

Appleton, WI $58,015

Buffalo, NY $57,991

Racine, WI $57,961

Charlotte, NC $57,955

Saint Louis, MO $57,937

Springfield, IL $57,913

York, PA $57,901

Elkhart, IN $57,901

Gastonia, NC $57,895

Benton Harbor, MI $57,895

Beaumont, TX $57,859

Lorain, OH $57,847

Toledo, OH $57,823

Binghamton, NY $57,793

Rock Hill, SC $57,787

Rockford, IL $57,757

Elyria, OH $57,727

Fargo, ND $57,727

Flagstaff, AZ $57,685

Fort Lauderdale, FL $57,649

Miami, FL $57,613

Duluth, MN $57,517

Bangor, ME $57,439

Cedar Rapids, IA $57,373

Louisville, KY $57,343

Grand Rapids, MI $57,331

Hialeah, FL $57,325

Casper, WY $57,241

Scranton, PA $57,169

New Orleans, LA $57,151

Virginia Beach, VA $57,145

Akron, OH $57,115

Peoria, IL $57,037

Sarasota, FL $57,025

Green Bay, WI $56,983

Baton Rouge, LA $56,953

Charleston, SC $56,941

Nashville, TN $56,923

Jamestown, NY $56,911

Davenport, IA $56,911

Tucson, AZ $56,881

Cheyenne, WY $56,863

Saint Petersburg, FL $56,845

Tampa, FL $56,833

Omaha, NE $56,821

Evansville, IN $56,797

Port Arthur, TX $56,797

Bradenton, FL $56,773

Santa Fe, NM $56,665

Orlando, FL $56,605

Clearwater, FL $56,539

La Crosse, WI $56,413

Canton, OH $56,413

Grand Forks, ND $56,395

Tulsa, OK $56,378

Albuquerque, NM $56,378

Newport News, VA $56,372

High Point, NC $56,354

Ogden, UT $56,330

Corpus Christi, TX $56,282

Laramie, WY $56,246

Norfolk, VA $56,246

Rock Island, IL $56,210

Saginaw, MI $56,198

Jacksonville, FL $56,192

Salisbury, NC $56,180

Memphis, TN $56,168

Moline, IL $56,138

Fort Myers, FL $56,120

Waterloo, IA $56,042

Spartanburg, SC $55,982

Lincoln, NE $55,952

Fort Wayne, IN $55,940

Birmingham, AL $55,874

Cedar Falls, IA $55,862

Provo, UT $55,856

Springfield, OH $55,850

San Antonio, TX $55,838

Greensboro, NC $55,814

South Bend, IN $55,808

Winston Salem, NC $55,802

Boise, ID $55,784

Savannah, GA $55,742

Muskegon, MI $55,634

Lima, OH $55,562

Lake Charles, LA $55,538

Anderson, IN $55,526

Lexington, KY $55,508

Augusta, GA $55,490

Greenville, SC $55,490

Wichita, KS $55,436

Tuscaloosa, AL $55,436

Columbia, SC $55,382

Bloomington, IN $55,232

Roanoke, VA $55,196

Asheville, NC $55,118

Knoxville, TN $55,016

Shreveport, LA $55,010

Wilmington, NC $54,932

Frankfort, KY $54,818

Oklahoma City, OK $54,776

Chillicothe, OH $54,753

Longview, TX $54,747

Topeka, KS $54,729

Mobile, AL $54,639

Terre Haute, IN $54,615

Erie, PA $54,609

Altoona, PA $54,579

Melbourne, FL $54,561

Amarillo, TX $54,537

Killeen, TX $54,519

Fayetteville, AR $54,471

Sioux Falls, SD $54,429

Chattanooga, TN $54,393

Idaho Falls, ID $54,387

Gainesville, FL $54,261

Portsmouth, OH $54,231

Little Rock, AR $54,219

Lynchburg, VA $54,219

Youngstown, OH $54,195

Lafayette, LA $54,195

Temple, TX $54,171

Daytona Beach, FL $54,159

Clarksville, TN $54,153

Pensacola, FL $54,147

Hopkinsville, KY $53,967

Charleston, WV $53,961

Florence, SC $53,931

Sioux City, IA $53,895

Macon, GA $53,721

Tallahassee, FL $53,715

Fayetteville, NC $53,703

Wichita Falls, TX $53,691

Waco, TX $53,691

Pine Bluff, AR $53,667

Vincennes, IN $53,553

Lubbock, TX $53,529

Great Falls, MT $53,493

Alamogordo, NM $53,487

Abilene, TX $53,439

Rapid City, SD $53,361

Monroe, LA $53,361

Albany, GA $53,325

Huntington, WV $53,319

Jackson, MS $53,313

Greenville, MS $53,307

Parkersburg, WV $53,247

Montgomery, AL $53,235

Johnstown, PA $53,223

Springfield, MO $53,175

Biloxi, MS $53,145

Sumter, SC $53,020

Columbus, GA $53,014

Twin Falls, ID $52,978

Pascagoula, MS $52,900

Kingsport, TN $52,744

Gulfport, MS $52,726

Alexandria, LA $52,528

Fort Smith, AR $52,378

El Paso, TX $52,216

Helena, MT $52,138

Las Cruces, NM $51,946

Harlingen, TX $51,778

Pocatello, ID $51,724

Florence, AL $51,706

Brownsville, TX $51,694

Dothan, AL $51,598

Mcallen, TX $51,568

Columbus, MS $51,125

Altus, OK $50,849

Lawton, OK $50,735

Pierre, SD $50,519

What Skills Can Increase an IT Help Desk Support's Salary?

Demanded Skills for the Role:

Troubleshooting (Mentioned in 10.42% Job Postings): Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again. Troubleshooting is needed to identify the symptoms. Determining the most likely cause is a process of elimination—eliminating potential causes of a problem. Finally, troubleshooting requires confirmation that the solution restores the product or process to its working state. In general, troubleshooting is the identification or diagnosis of "trouble" in the management flow of a system caused by a failure of some kind. The problem is initially described as symptoms of malfunction, and troubleshooting is the process of determining and remedying the causes of these symptoms. A system can be described in terms of its expected, desired or intended behavior (usually, for artificial systems, its purpose). Events or inputs to the system are expected to generate specific results or outputs. (For example, selecting the "print" option from various computer applications is intended to result in a hardcopy emerging from some specific device). Any unexpected or undesirable behavior is a symptom. Troubleshooting is the process of isolating the specific cause or causes of the symptom. Frequently the symptom is a failure of the product or process to produce any results. (Nothing was printed, for example). Corrective action can then be taken to prevent further failures of a similar kind.
Operating System (Mentioned in 3.31% Job Postings): Maintaining software that runs on a computer that serves as an interface between computer hardware components and the user.
Computer Systems (Mentioned in 1.99% Job Postings): A computer system is a set of integrated devices that input, output, process, and store data and information. Computer systems are currently built around at least one digital processing device.

See More Skills

Skills	Demand Percentage
Troubleshooting	10.42%
Operating System	3.31%
Computer Systems	1.99%

What skills can make your compensation higher?

Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on an IT Help Desk Support's salary.

Insight: Can increase your salary by up to 8%.
Leadership: Can increase your salary by up to 5%.
Collaboration: Can increase your salary by up to 4%.

Skill	Salary	Salary % Increase
Insight	$64,760	8%
Leadership	$62,961	5%
Collaboration	$62,362	4%
Presentation	$62,362	4%
Flexibility	$61,762	3%
Analysis	$61,762	3%

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How Education impacts an IT Help Desk Support's Salary?

Your level of education can impact your salary potential. While many IT Help Desk Supports enter the field with a No Diploma degree, higher education can lead to more specialized and higher-paying roles.

According to our 100% employer-reported salary data, the median salary for an IT Help Desk Support with a No Diploma is between $55,233 and $58,558).

IT Help Desk Support Salaries by Degree Level

Typical Education for IT Help Desk Support

No Diploma 1.0%

High School 28.8%

Associates 27.6%

Bachelors 39.3%

Masters 3.2%

Doctorate 0.1%

view as table

Degree Level	% of user with this level of education
No Diploma	1.0%
High School	28.8%
Associates	27.6%
Bachelors	39.3%
Masters	3.2%
Doctorate	0.1%

view as graph

IT Help Desk Support Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how an IT Help Desk Support's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

Last Updated on May 18, 2021

$54,417

Average $59,963/year

$67,432

$4,535

Average $4,997/month

$5,619

$1,046

Average $1,153/week

$1,297

$26

Average $29/hour

$32

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$67,432	$5,619	$1,297	$32
Average	$59,963	$4,997	$1,153	$29
25th Percentile	$54,417	$4,535	$1,046	$26

Salaries of jobs related to IT Help Desk Support

Salary Trends for IT Help Desk Support

Salaries for an IT Help Desk Support can change over time, reflecting shifts in market demand and the overall economy. The median salary decreased from $57,240 in 2023 to around $56,792 in 2025, reflecting changes in demand, location, experience, and the wider economy. For a detailed analysis of IT Help Desk Support salary trends, .

Average Annual Salary of IT Help Desk Support Over Time

2022

$???

2023

$57,240

2024

$57,127

2025

$56,792

2026

$???

2027

$???

Year	Average Annual Salary
2022	View More
2023	$57,240
2024	$57,127
2025	$56,792
2026	View More
2027	View More

Most common benefits for IT Help Desk Support

Social Security

401(k)

Disability

Healthcare

Pension

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Where Does Our Salary Data Come From?

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

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