Customer Relations Representative Salary in Massachusetts

How much does a Customer Relations Representative make in Massachusetts?

As of May 18, 2021, the average salary for a Customer Relations Representative in Massachusetts is $56,082 per year, which breaks down to an hourly rate of $27.

However, a Customer Relations Representative's salary can vary significantly. Here’s a look at the typical salary range:

Top Earners (90th percentile): $72,278
Majority Range (25th-75th percentile): $51,587 to $64,560
Entry-Level (10th percentile): $47,495

Compensation Planning

Develop a Job Description

Pay Equity

2025 Compensation Trend

AI-Powered Talent

Smart Recruiting

Salary Salary + Bonus Benefits

View as table

Customer Relations Representative Salaries by Percentile

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$64,560	$5,380	$1,242	$31
Average	$56,082	$4,674	$1,079	$27
25th Percentile	$51,587	$4,299	$992	$25

You may get higher pay by adjusting the following factors:

Change Search Criteria

Check out Customer Relations Representative Job Openings in Massachusetts

Customer Service Representative (Office and Administrative Support)

Compunnel - Marlborough, MA

Customer Service Representative

CHARLES RIVER APPAREL INC - Sharon, MA

Customer Relations Specialist

Preowned Auto Logistics - Peabody, MA

Customer Service Representative

Infinite Electronics, Inc. - North Andover, MA

Search More Customer Relations Representative Jobs in Massachusetts

Key Factors That Influence Customer Relations Representative Salaries

A Customer Relations Representative's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.

How Experience Level Affects Customer Relations Representative Salaries?

Experience is a primary driver of a Customer Relations Representative's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

Entry-Level (less than 1 year): $42,198
Early Career (1-2 years): $47,566
Mid-Level (2-4 years): $55,646
Senior-Level (5-8 years): $62,241
Expert (over 8 years): $69,769

Levels	Salary
Customer ... Level Customer Relations Representative	$42,198
Customer ... Level Customer Relations Representative	$47,566
Customer ... Level Customer Relations Representative	$55,646
Customer ... Level Customer Relations Representative	$62,241
Customer ... Level Customer Relations Representative	$69,769

View as Graph

What Am I Worth?

How Do Customer Relations Representative Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Relations Representatives. For example, consider the average annual salaries in these key locations:

District of Columbia: $57,072.
California: $56,856.
Massachusetts: $56,098.

District of Columbia $57,072 California $56,856 Massachusetts $56,098 Washington $55,892 New Jersey $55,871 Alaska $55,799 Connecticut $55,088 New York $54,799

Hawaii $53,876 Rhode Island $53,443 Maryland $53,149 Minnesota $52,747 Colorado $52,593 Illinois $52,541 Oregon $52,345 Delaware $52,201

New Hampshire $52,110 Virginia $51,907 Pennsylvania $51,314 Nevada $51,015 North Dakota $50,918 Michigan $50,763 Wisconsin $50,706 Vermont $50,593

Texas $50,278 Maine $50,258 Arizona $50,227 Ohio $50,191 Georgia $49,716 Indiana $49,479 Wyoming $49,433 Utah $49,361

Iowa $49,330 Kansas $49,082 Louisiana $49,010 North Carolina $48,985 Missouri $48,974 Florida $48,773 Montana $48,665 Nebraska $48,562

Kentucky $48,505 South Carolina $48,299 Tennessee $48,170 Idaho $48,119 New Mexico $47,742 Oklahoma $47,660 Alabama $47,356 South Dakota $46,845

Arkansas $46,567 West Virginia $46,418 Mississippi $45,969

Top Paying Cities for Customer Relations Representatives

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

Agawam: $53,423
Amherst: $53,268
Barre: $53,902

Agawam, MA $53,423 Amherst, MA $53,268 Barre, MA $53,902 Belchertown, MA $53,335 Blandford, MA $53,283 Bondsville, MA $53,356 Brimfield, MA $53,253 Chester, MA $52,742

Chesterfield, MA $52,974 Chicopee, MA $53,423 Cummington, MA $52,742 Easthampton, MA $53,387 East Longmeadow, MA $53,423 East Otis, MA $53,495 Feeding Hills, MA $53,423 Gilbertville, MA $53,696

Goshen, MA $52,959 Granby, MA $53,407 Granville, MA $53,356 Hadley, MA $53,304 Hampden, MA $53,423 Hardwick, MA $53,732 Hatfield, MA $53,283 Haydenville, MA $53,201

Holyoke, MA $53,423 Huntington, MA $53,304 Leeds, MA $53,283 Leverett, MA $53,253 Ludlow, MA $53,423 Monson, MA $53,356 North Amherst, MA $53,356 Northampton, MA $53,320

Florence, MA $53,320 North Hatfield, MA $53,278 Oakham, MA $53,990 Palmer, MA $53,356 Plainfield, MA $52,742 Russell, MA $53,356 Shutesbury, MA $53,335 Southampton, MA $53,407

South Barre, MA $53,938 South Hadley, MA $53,407 Southwick, MA $53,423 Thorndike, MA $53,356 Three Rivers, MA $53,387 Wales, MA $53,253 Ware, MA $53,711 Warren, MA $53,552

West Chesterfield, MA $52,711 Westfield, MA $53,423 West Hatfield, MA $53,253 West Springfield, MA $53,423 West Warren, MA $53,773 Whately, MA $53,165 Wheelwright, MA $53,918 Wilbraham, MA $53,423

Williamsburg, MA $53,180 Woronoco, MA $53,371 Worthington, MA $52,763 Springfield, MA $53,423 Longmeadow, MA $53,423 Indian Orchard, MA $53,423 Pittsfield, MA $52,881 Adams, MA $52,830

Ashley Falls, MA $53,794 Becket, MA $52,830 Berkshire, MA $52,881 Cheshire, MA $52,881 Dalton, MA $52,881 Glendale, MA $52,866 Great Barrington, MA $52,727 Hinsdale, MA $52,881

Housatonic, MA $52,794 Lanesboro, MA $52,881 Lee, MA $52,866 Lenox, MA $52,881 Lenox Dale, MA $52,881 Middlefield, MA $52,814 Mill River, MA $53,340 Monterey, MA $52,727

North Adams, MA $52,763 North Egremont, MA $52,840 Otis, MA $52,711 Richmond, MA $52,881 Sandisfield, MA $53,541 Savoy, MA $52,814 Sheffield, MA $53,459 South Egremont, MA $52,943

Southfield, MA $53,716 South Lee, MA $52,866 Stockbridge, MA $52,866 Tyringham, MA $52,794 West Stockbridge, MA $52,845 Williamstown, MA $52,763 Windsor, MA $52,866 Greenfield, MA $53,010

Ashfield, MA $52,773 Athol, MA $53,964 Bernardston, MA $52,990 Buckland, MA $52,701 Charlemont, MA $52,577 Colrain, MA $52,753 Conway, MA $52,933 Deerfield, MA $53,026

Drury, MA $52,428 Erving, MA $53,356 Heath, MA $52,577 Lake Pleasant, MA $53,119 Millers Falls, MA $53,072 Monroe Bridge, MA $52,376 Montague, MA $53,119 Gill, MA $53,314

New Salem, MA $53,521 Northfield, MA $53,314 Orange, MA $53,783 Petersham, MA $53,954 Rowe, MA $52,459 Royalston, MA $54,046 Shelburne Falls, MA $52,747 South Deerfield, MA $53,108

Sunderland, MA $53,155 Turners Falls, MA $53,072 Warwick, MA $53,789 Wendell, MA $53,314 Wendell Depot, MA $53,505 Fitchburg, MA $54,474 Ashburnham, MA $54,222 Ashby, MA $55,201

Ayer, MA $55,340 Devens, MA $55,299 Baldwinville, MA $54,134 East Templeton, MA $54,149 Gardner, MA $54,247 Westminster, MA $54,247 Groton, MA $55,392 Harvard, MA $55,387

Hubbardston, MA $53,918 Leominster, MA $53,938 Littleton, MA $55,474 Lunenburg, MA $55,222 Pepperell, MA $55,392 Shirley, MA $55,278 Still River, MA $55,356 Templeton, MA $54,149

Townsend, MA $55,294 West Groton, MA $55,320 West Townsend, MA $55,273 Winchendon, MA $54,031 Winchendon Springs, MA $54,021 Auburn, MA $54,057 North Dartmouth, MA $54,387 South Dartmouth, MA $54,387

North Attleboro, MA $53,402 Plainville, MA $53,366 Attleboro Falls, MA $53,381 North Dighton, MA $53,351 Norton, MA $55,758 Raynham, MA $55,773 Raynham Center, MA $55,773 Rehoboth, MA $53,418

Rochester, MA $54,387 Seekonk, MA $53,418 Swansea, MA $53,366 Berkley, MA $54,418 Taunton, MA $55,722 Westport, MA $54,387 Westport Point, MA $54,387 Berlin, MA $54,021

Cataumet, MA $54,268 Blackstone, MA $53,351 Boylston, MA $54,057 Brookfield, MA $53,954 Charlton, MA $54,021 Charlton City, MA $54,021 Charlton Depot, MA $54,021 Clinton, MA $54,021

East Brookfield, MA $54,005 Douglas, MA $53,969 East Princeton, MA $53,990 Fiskdale, MA $53,902 Grafton, MA $54,057 Holden, MA $54,057 Holland, MA $53,876 Jefferson, MA $54,057

Lancaster, MA $53,969 Leicester, MA $54,057 Linwood, MA $53,938 Manchaug, MA $54,057 Millbury, MA $54,057 Millville, MA $53,299 New Braintree, MA $53,938 Northborough, MA $54,057

Northbridge, MA $54,041 North Brookfield, MA $53,990 North Grafton, MA $54,057 North Oxford, MA $54,057 North Uxbridge, MA $53,938 Oxford, MA $54,041 Princeton, MA $54,005 Rochdale, MA $54,057

Rutland, MA $54,057 Shrewsbury, MA $54,057 Southbridge, MA $53,938 South Grafton, MA $54,057 South Lancaster, MA $54,005 Spencer, MA $54,057 Sterling, MA $54,021 Sturbridge, MA $53,918

Upton, MA $54,021 Uxbridge, MA $53,954 Webster, MA $53,954 Dudley, MA $53,954 Westborough, MA $54,057 West Boylston, MA $54,057 West Brookfield, MA $53,938 West Millbury, MA $54,057

Whitinsville, MA $54,021 Sutton, MA $54,057 Worcester, MA $54,057 East Walpole, MA $55,773 Cherry Valley, MA $54,057 Paxton, MA $54,057 Framingham, MA $55,619 Village Of Nagog Woods, MA $55,474

Boxborough, MA $55,438 Acton, MA $55,438 Ashland, MA $53,918 Bedford, MA $55,459 Hanscom Afb, MA $56,438 Bolton, MA $53,954 Carlisle, MA $55,474 Concord, MA $55,423

Fayville, MA $53,954 Holliston, MA $55,582 Hopedale, MA $53,938 Hopkinton, MA $53,969 Hudson, MA $53,969 Marlborough, MA $53,990 Maynard, MA $55,371 Mendon, MA $53,938

Milford, MA $53,938 Natick, MA $57,402 Sherborn, MA $57,371 Southborough, MA $53,969 Foxboro, MA $55,773 Franklin, MA $54,469 Greenbush, MA $55,670 Green Harbor, MA $55,655

Hingham, MA $56,582 Hull, MA $57,490 Humarock, MA $55,670 Mansfield, MA $55,773 Marshfield, MA $55,655 Marshfield Hills, MA $55,655 Medfield, MA $56,536 Medway, MA $55,619

Millis, MA $55,655 Minot, MA $55,670 Norfolk, MA $55,706 North Marshfield, MA $55,655 North Scituate, MA $55,655 Norwell, MA $55,706 Norwood, MA $55,773 Ocean Bluff, MA $55,655

Scituate, MA $55,655 Sharon, MA $55,773 Sheldonville, MA $54,495 South Walpole, MA $55,737 Stoughton, MA $55,773 Walpole, MA $55,758 Westwood, MA $56,588 Wrentham, MA $55,686

Boston, MA $57,490 Roxbury, MA $57,490 Roxbury Crossing, MA $57,490 Dorchester, MA $57,490 Dorchester Center, MA $57,490 Mattapan, MA $57,490 Charlestown, MA $57,490 Jamaica Plain, MA $57,490

Roslindale, MA $57,490 West Roxbury, MA $57,490 Allston, MA $57,490 Brighton, MA $57,490 Hyde Park, MA $57,490 Readville, MA $57,490 Cambridge, MA $57,490 Somerville, MA $57,490

Malden, MA $57,490 Everett, MA $57,490 Chelsea, MA $57,490 Revere, MA $57,490 Winthrop, MA $57,490 Medford, MA $57,490 West Medford, MA $57,490 Quincy, MA $57,490

Melrose, MA $57,490 Stoneham, MA $57,490 Braintree, MA $55,773 Milton, MA $57,490 Milton Village, MA $57,490 Weymouth, MA $55,773 East Weymouth, MA $55,773 South Weymouth, MA $55,773

North Weymouth, MA $55,773 East Boston, MA $57,490 Brockton, MA $55,773 Avon, MA $55,773 Bridgewater, MA $55,773 Bryantville, MA $55,737 Carver, MA $54,918 Duxbury, MA $55,619

East Bridgewater, MA $55,773 Easton, MA $55,773 Elmwood, MA $55,773 Halifax, MA $55,737 Hanover, MA $55,737 Hanson, MA $55,773 Holbrook, MA $55,773 Middleboro, MA $54,969

Manomet, MA $55,067 Lakeville, MA $54,299 Monponsett, MA $55,758 Abington, MA $55,773 North Carver, MA $55,655 North Easton, MA $55,773 North Pembroke, MA $55,722 Pembroke, MA $55,737

Plymouth, MA $55,144 Kingston, MA $55,634 South Carver, MA $54,247 Plympton, MA $55,686 Randolph, MA $55,773 Rockland, MA $55,773 South Easton, MA $55,773 West Bridgewater, MA $55,773

White Horse Beach, MA $55,103 Whitman, MA $55,773 Lexington, MA $57,490 Brookline, MA $57,490 Brookline Village, MA $57,490 Waltham, MA $57,490 North Waltham, MA $57,490 New Town, MA $57,490

Babson Park, MA $57,490 Newton, MA $57,490 Newton Center, MA $57,490 Newtonville, MA $57,490 Newton Highlands, MA $57,490 Newton Lower Falls, MA $57,490 Newton Upper Falls, MA $57,490 West Newton, MA $57,490

Auburndale, MA $57,490 Chestnut Hill, MA $57,490 Waban, MA $57,490 Watertown, MA $57,490 Arlington, MA $57,490 Arlington Heights, MA $57,490 Belmont, MA $57,490 Waverley, MA $57,490

Wellesley Hills, MA $57,490 Wellesley, MA $57,474 Needham, MA $57,490 Weston, MA $57,490 Needham Heights, MA $57,490 Nonantum, MA $57,490 Buzzards Bay, MA $54,232 Lincoln, MA $57,454

Stow, MA $55,371 Sudbury, MA $57,371 Wayland, MA $57,402 Woodville, MA $54,005 Woburn, MA $57,490 Burlington, MA $56,459 Andover, MA $54,603 Billerica, MA $55,474

Chelmsford, MA $55,474 Dracut, MA $55,474 Dunstable, MA $55,392 Haverhill, MA $54,603 Georgetown, MA $54,603 Groveland, MA $54,603 Lawrence, MA $54,603 Methuen, MA $54,603

North Andover, MA $54,603 Lowell, MA $55,474 Merrimac, MA $54,567 North Billerica, MA $55,474 North Chelmsford, MA $55,474 North Reading, MA $54,567 Nutting Lake, MA $55,474 Pinehurst, MA $55,474

Reading, MA $55,799 Tewksbury, MA $55,474 Tyngsboro, MA $55,474 Wakefield, MA $57,474 West Boxford, MA $54,603 Westford, MA $55,474 Wilmington, MA $55,031 Winchester, MA $57,490

Lynn, MA $57,490 Saugus, MA $57,490 Swampscott, MA $57,454 Nahant, MA $57,490 Amesbury, MA $54,325 Beverly, MA $57,351 Boxford, MA $54,603 Byfield, MA $54,567

Danvers, MA $54,515 Essex, MA $55,077 Gloucester, MA $55,160 Hamilton, MA $54,485 Hathorne, MA $54,515 Chilmark, MA $54,093 East Falmouth, MA $54,356 East Sandwich, MA $54,552

East Wareham, MA $54,247 Edgartown, MA $54,129 Falmouth, MA $54,268 Woods Hole, MA $54,268 Menemsha, MA $54,129 Monument Beach, MA $54,247 Nantucket, MA $54,129 North Falmouth, MA $54,283

Oak Bluffs, MA $54,144 Onset, MA $54,283 Pocasset, MA $54,268 Sagamore, MA $54,665 Sagamore Beach, MA $54,665 Sandwich, MA $54,557 Siasconset, MA $54,129 Silver Beach, MA $54,283

Vineyard Haven, MA $54,191 Wareham, MA $54,299 West Chop, MA $54,191 West Falmouth, MA $54,283 West Tisbury, MA $54,129 West Wareham, MA $54,320 Hyannis, MA $54,211 Barnstable, MA $54,392

Brewster, MA $54,129 Centerville, MA $54,371 Chatham, MA $54,129 Cotuit, MA $54,407 Ipswich, MA $54,485 Cummaquid, MA $54,227 Lynnfield, MA $55,985 Manchester, MA $55,289

Marblehead, MA $57,387 Middleton, MA $54,588 Newburyport, MA $54,500 Newbury, MA $54,603 Salisbury, MA $54,149 Peabody, MA $57,423 Prides Crossing, MA $55,902 Rockport, MA $55,155

Rowley, MA $54,515 Salem, MA $57,423 South Hamilton, MA $54,485 Topsfield, MA $54,567 Wenham, MA $54,500 West Newbury, MA $54,603 Accord, MA $55,773 Bellingham, MA $53,263

Brant Rock, MA $55,541 Canton, MA $55,773 Cohasset, MA $56,531 Dedham, MA $57,490 Dover, MA $57,438 East Mansfield, MA $55,773 Dennis, MA $54,129 Dennis Port, MA $54,129

East Dennis, MA $54,129 Eastham, MA $54,129 East Orleans, MA $54,129 Forestdale, MA $54,485 Harwich, MA $54,129 Harwich Port, MA $54,129 Hyannis Port, MA $54,206 Marstons Mills, MA $54,464

Mashpee, MA $54,500 North Chatham, MA $54,129 North Eastham, MA $54,825 North Truro, MA $55,515 Orleans, MA $54,129 Osterville, MA $54,304 Provincetown, MA $55,412 South Chatham, MA $54,129

South Dennis, MA $54,129 South Harwich, MA $54,129 South Orleans, MA $54,129 South Wellfleet, MA $54,825 South Yarmouth, MA $54,129 Truro, MA $54,825 Wellfleet, MA $54,825 West Barnstable, MA $54,490

West Chatham, MA $54,129 West Dennis, MA $54,129 West Harwich, MA $54,129 West Hyannisport, MA $54,325 West Yarmouth, MA $54,129 Yarmouth Port, MA $54,129 Assonet, MA $54,351 Attleboro, MA $53,418

Chartley, MA $55,773 Cuttyhunk, MA $54,299 Dartmouth, MA $54,387 Dighton, MA $53,809 East Freetown, MA $54,387 East Taunton, MA $55,686 Fairhaven, MA $54,387 Fall River, MA $54,387

Somerset, MA $54,335 Marion, MA $54,387 Mattapoisett, MA $54,387 New Bedford, MA $54,387 Acushnet, MA $54,387

Customer Relations Representative Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Customer Relations Representative's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

Last Updated on May 18, 2021

$51,587

Average $56,082/year

$64,560

$4,299

Average $4,674/month

$5,380

$992

Average $1,079/week

$1,242

$25

Average $27/hour

$31

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$64,560	$5,380	$1,242	$31
Average	$56,082	$4,674	$1,079	$27
25th Percentile	$51,587	$4,299	$992	$25

Salaries of jobs related to Customer Relations Representative

Find Your Next Customer Relations Representative Job

Ready to take the next step in your career? Browse thousands of current Customer Relations Representative job openings on our job board. Use the search bar below to find your perfect match.

For Employees

Get a Salary Increase

Analyze the market and your qualifications to negotiate your salary with confidence.

Search Job Openings

Search thousands of open positions to find your next opportunity.

For Employers

Adjust Employee Salary

Individualize employee pay based on unique job requirements and personal qualifications.

Price My Industry Jobs

Get the latest market price for benchmark jobs and jobs in your industry.

Cost of Living In Massachusetts

Cost of Living in Massachusetts is

8.8% Higher

than the National Average

Use Salary.com's Cost of Living Calculator to find out what income you need to maintain your standard of living in a different city and how much more or less money you need to budget for basic expenses.

Explore Cost of Living Calculator

Empower Your Team

Salary.com experts will help you thrive your workplaces.

Find Salary.com Comp Consulting

See Salary Trends in 2025

Salary.com provides salary survey data for thousands of industry Jobs.

Price Your Company Jobs and Make Pay Fair

Where Does Our Salary Data Come From?

Salary.com salary estimates, histograms, trends, and comparisons are derived from both employer job postings and third-party data sources. We also provide multiple percentiles of salary information for your reference, click here to know Why the Salary Midpoint Formula Is Crucial to Getting Pay Equity Right. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

Detailed skills and competency reports for specific positions
Job and employee pricing reports
Compensation data tools, salary structures, surveys and benchmarks.