Technical Customer Support Supervisor Salary in the United States

FAQ about Technical Customer Support Supervisor

1. Where can a Technical Customer Support Supervisor earn the most?

A Technical Customer Support Supervisor's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer. According to the latest salary data by Salary.com, a Technical Customer Support Supervisor earns the most in San Jose, CA, where the annual salary of a Technical Customer Support Supervisor is $113,855.

2. What is the highest pay for Technical Customer Support Supervisor?

The highest pay for Technical Customer Support Supervisor is $97,948.

3. What is the lowest pay for Technical Customer Support Supervisor?

The lowest pay for Technical Customer Support Supervisor is $70,138.

4. What are the responsibilities of Technical Customer Support Supervisor?

Supervises a technical support team that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Trains staff in products, features, standard policies, and best practices. Identifies opportunities for operational improvements and implements solutions. Monitors queues, response times, and staff performance. Responds to escalated issues to develop and communicate solutions for complex or critical issues. Has a high level and up to date knowledge of products. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes.