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View salary and benefits informationThe Home Care Intake Support Specialist provides information about home care services, eligibility criteria, and policies to patients and families. Coordinates and facilitates the intake process for home care patients. Being a Home Care Intake Support Specialist responds to questions and resolves issues to ensure customer satisfaction. Utilizes health record management and other software to process the flow of documentation required to schedule and deliver services to patients. In addition, Home Care Intake Support Specialist requires a high school diploma or equivalent. Typically reports to a more...
The IS/IT End User Support Team Leader evaluates existing systems and/or user needs and makes recommendations. Works with end user groups to identify technical solutions to business problems or inefficiencies. Being an IS/IT End User Support Team Leader requires a bachelor's degree. May require certification in specific applications. In addition, IS/IT End User Support Team Leader typically reports to a head of a unit/department. Working as an IS/IT End User Support Team Leader typically requires 7+ years of related experience. A specialist on complex technical and business matters. Work is hi more...
The Telemedicine Support Specialist interacts with patients regarding their health status and records information nurses and physicians use for patient care. Monitors patient health and care remotely using telemedicine technology and tools. Being a Telemedicine Support Specialist utilizes electronic devices to collect vital sign readings like temperature and blood pressure or to record data from patient monitoring devices. Provides patients with support, information, and educational materials to manage their condition. In addition, Telemedicine Support Specialist typically requires a bachelor' more...
The Association Member Care Specialist solicits member feedback and presents findings to internal teams to identify improvement goals to meet member needs, resolve problems, and generate new ideas for programs or services. Administers and implements programs and initiatives to engage current and new members and continuously improve the member experience. Being an Association Member Care Specialist utilizes web or social media to promote the organization, collect data on member sentiments, and communicate with members. Coordinates with internal stakeholders to access the resources and facilitat more...
The Client Care Specialist I resolves problems and communicates solutions or requested information to the customer. Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Being a Client Care Specialist I develops and maintains a deep understanding of the organization and services offered to resolve more complex inquiries. Analyzes a customer's service needs and coordinates with other service or technical departments to develop and deliver an appropriate solution for each customer. In addition, Client Care Specialist I uses a customer relations more...
The Client Care Specialist IV resolves problems and communicates solutions or requested information to the customer. Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Being a Client Care Specialist IV develops and maintains a deep understanding of the organization and services offered to resolve more complex inquiries. Analyzes a customer's service needs and coordinates with other service or technical departments to develop and deliver an appropriate solution for each customer. In addition, Client Care Specialist IV uses a customer relati more...
Leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions f more...
Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Assists customers with installation and issue resolution. Utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Records client interactions, including inquiries, complaints, comments, and actions taken. May train or guide lower-level specialists or representatives. Requires a bachelor's degree or equivalent. Typically reports to a manage more...
Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Assists customers with installation and issue resolution. Utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Records client interactions, including inquiries, complaints, comments, and actions taken. Escalates more complex inquiries to a higher level team. Requires a bachelor's degree or equivalent. Typically reports to a manager or h more...
Provides on-site technical support to clinicians to ensure the proper and effective use of clinical information systems and improve the delivery of patient care. Assists users with system navigation, troubleshooting and patient monitoring issues. Collaborates with leaders across functions and disciplines to plan, implement and evaluate the effectiveness of clinical systems and services. Requires a bachelor's degree. Typically reports to a supervisor or manager. Occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Typically more...
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