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View salary and benefits informationThere is currently no job description for Service Desk Engineer. Be the first to submit the job responsibilities for a Service Desk Engineer.
There is currently no job description for Service Desk Analyst. Be the first to submit the job responsibilities for a Service Desk Analyst.
The Help Desk Technician identifies, researches and resolves routine technical problems of low complexity. Provides support to end users for basic computer, application, system, device, access and hardware issues. Being a Help Desk Technician documents, tracks, and monitors the problem using applicable systems and tools. Responds to telephone, email and on line requests for technical support. In addition, Help Desk Technician may coordinate with other teams or departments to resolve user problems. May perform password re-sets for users. May require an associate's degree or its equivalent. Typi more...
The Help Desk Technician II identifies, researches and resolves technical problems of moderate complexity. Provides support to end users for computer, application, system, device, access and hardware issues. Being a Help Desk Technician II documents, tracks, and monitors the problem using applicable systems and tools. Responds to telephone, email and on line requests for technical support. In addition, Help Desk Technician II may coordinate with other teams or departments to resolve user problems. May require an associate's degree or its equivalent. Typically reports to a supervisor or manager more...
The Help Desk Technician I identifies, researches and resolves routine technical problems of low complexity. Provides support to end users for basic computer, application, system, device, access and hardware issues. Being a Help Desk Technician I documents, tracks, and monitors the problem using applicable systems and tools. Responds to telephone, email and on line requests for technical support. In addition, Help Desk Technician I may coordinate with other teams or departments to resolve user problems. May perform password re-sets for users. May require an associate's degree or its equivalent more...
The Help Desk Technician IV utilizes product information or solution database to research, troubleshoot, and deliver solutions. Responds to end-user phone, email, or chat requests for support to resolve basic computer, application, system, device, access, or performance issues. Being a Help Desk Technician IV documents incidents using help desk systems or tools. Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. In addition, Help Desk Technician IV escalates problems to appropriate levels or teams to achieve issue resolutio more...
The Help Desk Technician III identifies, researches and resolves the most complex technical problems. Provides support to end users for computer, application, system, device, access and hardware issues. Being a Help Desk Technician III documents, tracks, and monitors the problem using applicable systems and tools. Responds to telephone, email and on line requests for technical support. In addition, Help Desk Technician III coordinates with other teams or specialists to resolve an issue. May be responsible for the resolution of escalated issues of higher difficulty. May train, coach or assist l more...
The Help Desk Senior Technician identifies, researches and resolves the most complex technical problems. Provides support to end users for computer, application, system, device, access and hardware issues. Being a Help Desk Senior Technician documents, tracks, and monitors the problem using applicable systems and tools. Responds to telephone, email and on line requests for technical support. In addition, Help Desk Senior Technician coordinates with other teams or specialists to resolve an issue. May be responsible for the resolution of escalated issues of higher difficulty. May train, coach or more...
The Grocery Front Desk Customer Service Associate initiates returns, resolves customer issues or escalates complaints to management as appropriate. Responsible for assisting patrons at the customer service desk within a grocery store. Being a Grocery Front Desk Customer Service Associate may require a high school diploma or its equivalent. May be responsible for selling novelty or non-perishable items. In addition, Grocery Front Desk Customer Service Associate typically reports to a supervisor or manager. Being a Grocery Front Desk Customer Service Associate possesses a moderate understanding more...
Repairs and maintains heavy equipment including engines, hydraulics, and transmissions. Removes, disassembles, cleans, and reassembles components. Uses service manuals to understand issues and selects the proper tools and protocols for an assignment. Diagnoses issues and performs failure analyses. Typically requires a high school diploma. Typically reports to a supervisor or manager. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience, or may need 0 years of experience with additional sp more...
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