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View salary and benefits informationManages HR service center operations. Designs and implements policies and procedures for service center representatives that respond to employee inquiries regarding benefit programs, pay, human resources policies, and employee self-service tools. Ensures that service center is adequately staffed and maintains performance standards while operating within budget. Requires a bachelor's degree. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to app more...
The Customer Service Center Scheduler utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Customer Service Center Scheduler typically reports to a manager. Typically requires a bachelor's degree. Being a Customer Service Center Scheduler works on projects/matters of limited complexity in a support role. Work is closely managed. Working as a Customer Service Center more...
Designs sales training materials on company products, business practices, and contact center practices. Coaches and motivates the contact center staff to meet targeted sales goals. Supports evaluating sales performance and product knowledge. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Typically requires 2 to 4 years of related experience. more...
The Call Center Sales Coach coaches and motivates the contact center staff to meet targeted sales goals. Designs sales training materials on company products, business practices, and contact center practices. Being a Call Center Sales Coach may require a bachelor's degree. Supports evaluating sales performance and product knowledge. In addition, Call Center Sales Coach typically reports to a manager or head of a unit/department. Being a Call Center Sales Coach gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Working as a more...
The Call Center Sales Trainer coaches and motivates the contact center staff to meet targeted sales goals. Designs sales training materials on company products, business practices, and contact center practices. Being a Call Center Sales Trainer may require a bachelor's degree. Supports evaluating sales performance and product knowledge. In addition, Call Center Sales Trainer typically reports to a manager or head of a unit/department. Being a Call Center Sales Trainer gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Work more...
The Human Resources Service Center Manager designs and implements policies and procedures for service center representatives that respond to employee inquiries regarding benefit programs, pay, human resources policies, and employee self-service tools. Manages HR service center operations. Being a Human Resources Service Center Manager requires a bachelor's degree. Ensures that service center is adequately staffed and maintains performance standards while operating within budget. In addition, Human Resources Service Center Manager typically reports to a director. The Human Resources Service Cen more...
The Customer Service Training Manager - Call Center prepares instructive updates and details on new products, features, and service offerings. Designs and delivers training programs for customer service representatives, team leaders, and supervisors. Being a Customer Service Training Manager - Call Center creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skil more...
The Customer Service Center Forecasting/Optimization Manager ensures that staff has the information needed to appropriately analyze, forecast and schedule work for the contact center. Manages the contact center scheduling staff, activities, and goals. Being a Customer Service Center Forecasting/Optimization Manager is responsible for the volume of work produced based on scheduling meets operational goals regarding resource and budget targets. Develops and oversees the scheduling systems, including process, policy, and operating structure. In addition, Customer Service Center Forecasting/Optimi more...
The Customer Service Center Senior Scheduler utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Customer Service Center Senior Scheduler advanced analytical skills are typically required. May provide recommendations for improving contact center operations. In addition, Customer Service Center Senior Scheduler typically requires a bachelor's degree. Typically reports to a man more...
The Customer Service Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Customer Service Center Traffic and Scheduling Analyst coordinates with other teams when overflow occur and inbound traffic must be redirected. Utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. In addition, Cus more...
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