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View salary and benefits informationProvides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Typically reports to a supervisor or manager. Occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job fun more...
Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Assists customers with installation and issue resolution. Utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Records client interactions, including inquiries, complaints, comments, and actions taken. May train or guide lower-level specialists or representatives. Requires a bachelor's degree or equivalent. Typically reports to a manage more...
Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Assists customers with installation and issue resolution. Utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Records client interactions, including inquiries, complaints, comments, and actions taken. Escalates more complex inquiries to a higher level team. Requires a bachelor's degree or equivalent. Typically reports to a manager or h more...
Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Assists customers with installation and issue resolution. Utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Records client interactions, including inquiries, complaints, comments, and actions taken. Requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Occasionally directed in severa more...
Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Assists customers with installation and issue resolution. Utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Records client interactions, including inquiries, complaints, comments, and actions taken. May train or guide lower-level specialists or representatives. Requires a bachelor's degree or equivalent. Typically reports to a manage more...
The Web Customer Support Specialist interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Being a Web Customer Support Specialist typically requires a bachelor's degree or equivalent. Maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. In addition, Web Customer Support Specialist typically reports to a supervisor or manage more...
The Operations Support Specialist II prepares reports for management review. Through the use of relational databases and other reporting tools, compiles data pertaining to the effectiveness and efficiency of the organization's internal processes. Being an Operations Support Specialist II typically reports to a supervisor. May require a bachelor's degree. Working as an Operations Support Specialist II typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. more...
The Computer Support Operations Specialist II performs routine tasks to maintain computer equipment and their peripherals. Operates and monitors computer equipment. Being a Computer Support Operations Specialist II may require an associate's degree or its equivalent. Observes peripheral equipment and error messages displayed on monitor of terminal to detect faulty output or machine stoppage. In addition, Computer Support Operations Specialist II typically reports to a project leader or manager. Being a Computer Support Operations Specialist II works under moderate supervision. Gains or has att more...
The Computer Support Operations Specialist III performs routine tasks to maintain computer equipment and their peripherals. Operates and monitors computer equipment. Being a Computer Support Operations Specialist III may oversee the work of lower-level computer operators. Observes peripheral equipment and error messages displayed on monitor of terminal to detect faulty output or machine stoppage. In addition, Computer Support Operations Specialist III may require an associate's degree or its equivalent. Typically reports to a project lead or manager. Being a Computer Support Operations Special more...
The Computer Support Operations Specialist I performs routine tasks to maintain computer equipment and their peripherals by established procedures. Assists in operating and monitoring computer equipment. Being a Computer Support Operations Specialist I may require an associate's degree or its equivalent. Observes peripheral equipment and error messages displayed on monitor of terminal to detect faulty output or machine stoppage. In addition, Computer Support Operations Specialist I typically reports to a project leader or manager. Being a Computer Support Operations Specialist I works under th more...
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