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Alternate job titles: Information Technology Supervisor II | Information Systems (IS) Supervisor II | IT Operations Supervisor II

The IT Operations Supervisor ensures proper functioning of the organization's information systems and makes upgrades as necessary. Supervises employees of the information technology department in accordance with organizational policies and goals. Being an IT Operations Supervisor keeps computer equipment, hardware, and software updated to meet organizational needs. Helps business operations groups utilize information systems to improve their efficiency. In addition, IT Operations Supervisor follows appropriate programming procedures. Responds to complex, escalated matters and ensures projects more...



Alternate job titles: IT Services, Systems and Software Quality Analyst II

Evaluates, tests, and validates IT systems, services and /or software. Assesses service levels and product performance to ensure they meet established quality standards. Documents issues and tracks status in designated systems. Develops solutions to resolve problems and makes recommendations for improvements to process, configuration, and products. Requires a bachelor's degree in IT or related field. Typically reports to a manager. Occasionally directed in several aspects of the work. Gains exposure to some of the complex tasks within the job function. Typically requires 2-4 years of related e more...


Alternate job titles: IT Vendor Relations Specialist II

Responsible for the day-to-day administration of technology vendor relationships and serves as the organization's point of contact to ensure smooth performance of operations. Assists vendor selection by reviewing and evaluating requests for proposals and contracts. Monitors compliance with service level agreements to ensure performance/quality metrics, responsibilities, and expectations are met. Develops dashboards, reports, and presentations to track vendor performance. Proactively identifies areas where performance is at risk and collaborates with vendors to establish service quality mitigat more...


Alternate job titles: Systems Integration Analyst II | Systems Specifications Analyst II

Analyzes, designs, and troubleshoots an organization's information technology systems and processes to enhance efficiency, productivity, and effectiveness. Uses defined policies and procedures to evaluate and design new IT systems or enhance existing systems to integrate with current and future needs. Tests and evaluates the compatibility and integration of new systems with existing infrastructure, networks, and applications. Designs models and utilizes analysis and solution development methods, including process maps, flow charts, and diagrams. Supports management with project planning, risk more...



Alternate job titles: HR Data Analyst II

Supports the design, deployment, and administration of operational processes used to deliver HR programs and projects. Collaborates with stakeholders to provide consultation, process design, and project management of HR program implementations and initiatives like compensation, benefits, performance management, or training. Implements scalable methodologies and tools to optimize HR operations and streamline core processes like onboarding, hiring, terminations, retirements, timekeeping, and others that make up the employment life-cycle. Performs employee data management and analysis processes t more...


Alternate job titles: Banking Operations Analyst II | Bank Operations Reporting Specialist II | Financial Operational Metrics Analyst II | Intermediate Operations Specialist

The Operations Support Specialist II prepares reports for management review. Through the use of relational databases and other reporting tools, compiles data pertaining to the effectiveness and efficiency of the organization's internal processes. Being an Operations Support Specialist II typically reports to a supervisor. May require a bachelor's degree. Working as an Operations Support Specialist II typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. more...



Alternate job titles: Technical Solutions Support Engineer II

Provides technical support to system users within an organization. Evaluates user needs, defines technical problems, and works with engineering/development staff to determine solutions. Assists users in implementing solutions. Performs ongoing activities to maintain and enhance overall system performance. Typically requires a bachelor's degree. Typically reports to a project leader or manager. Occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Typically requires 2-4 years of related experience. more...


Alternate job titles: User Liaison | Applications Support Analyst | Information Technology User Support Clerk

The IT User Support provides systems analysis to ensure the needs of the user are met. Serves as a liaison between systems personnel and end users, such as a client or business unit. Being an IT User Support may require a bachelor's degree in area of specialty. May assist in system implementation or training. In addition, IT User Support typically reports to a manager or head of a unit/department. Working as an IT User Support typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of t more...


Alternate job titles: Budget Analyst II | Budget Analyst, Experienced | Financial Analyst II - Budgets | Intermediate Budget Analyst

The Budget Support Analyst II analyzes, plans, and assists with the development of the organization's budget. Analyzes an organization's accounting records to determine financial resources required. Being a Budget Support Analyst II estimates future financial needs. Reviews operating budgets to analyze trends affecting budget needs. In addition, Budget Support Analyst II requires a bachelor's degree. Typically reports to a manager. Being a Budget Support Analyst II gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Working more...



Alternate job titles: Operations Decision Research Analyst- Experienced | Operations Research Analytics and Modeling Analyst II

Collects and analyzes data to evaluate operations and processes and to facilitate complex decision-making. Follows established modeling and evaluation methodologies to determine the effectiveness of current operational activities, isolate problem areas and develop solutions. Tests and validates models and results. Prepares reports that outline and rank proposed solutions and present a range of possible alternatives. Requires a bachelor's degree of mathematics or related field. Typically reports to a supervisor. Gains exposure to some of the complex tasks within the job function. Occasionally d more...


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