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View salary and benefits informationManages a team that provides personal computer deployment and support, including setup, installation, repairs, upgrades, migrations, and troubleshooting. Maintains the necessary hardware and software inventory and oversees the administration of required licenses. Analyzes PC resource requirements and evaluates available vendors, products, and services that will meet the organization's needs. Implements training programs and develops documentation to support end-users. Possesses experience in a LAN environment, a strong understanding of PC operating systems, security tools, and extensive knowle more...
The PC Support Services Manager studies and projects PC resource requirements including personnel, software, equipment, and facilities and makes recommendations to management. Provides for overall personal computer support. Being a PC Support Services Manager provides for the training of department staff and end-users. Requires PC system hardware experience in a LAN environment, strong understanding of Windows operating systems, experience with all Microsoft Office Products as well as troubleshooting experience and understanding of PC e-mail. In addition, PC Support Services Manager manages su more...
The PC Helpdesk Technician II resolves internal user problems and ensures correct operation of personal computers. Install, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Being a PC Helpdesk Technician II may perform system setups for new hires. Maintains parts inventory and logs all service/repair activity. In addition, PC Helpdesk Technician II may require an associate degree or its equivalent. Typically reports to a project leader or supervisor. Being a PC Helpdesk Technician II gains or has attained full proficiency in a specific area of discipline. Works more...
The PC Helpdesk Technician III resolves internal user problems and ensures correct operation of personal computers. Installs, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Being a PC Helpdesk Technician III may perform system setups for new hires. Maintains parts inventory and logs all service/repair activity. In addition, PC Helpdesk Technician III may require an associate degree or its equivalent. Typically reports to a supervisor or manager. Being a PC Helpdesk Technician III has gained proficiency in multiple competencies relevant to the job. Works indepe more...
The PC Helpdesk Technician I resolves internal user problems and ensures correct operation of personal computers. Installs, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Being a PC Helpdesk Technician I may perform system setups for new hires. Maintains parts inventory and logs all service/repair activity. In addition, PC Helpdesk Technician I may require an associate degree or its equivalent. Typically reports to a project leader or supervisor. Being a PC Helpdesk Technician I possesses a moderate understanding of general aspects of the job. Works under the more...
The Desktop/PC Support Director oversees the design, development, release, and maintenance of email application systems. Responsible for all aspects of the email/notes group. Being a Desktop/PC Support Director typically reports to top management. Requires a bachelor's degree. The Desktop/PC Support Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid kno more...
Installs, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Resolves internal user problems and ensures correct operation of personal computers. Maintains parts inventory and logs all service/repair activity. May perform system setups for new hires. May require an associate degree or its equivalent. Typically reports to a project leader or supervisor. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. more...
Install, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Resolves internal user problems and ensures correct operation of personal computers. Maintains parts inventory and logs all service/repair activity. May perform system setups for new hires. May require an associate degree or equivalent. Typically reports to a project leader or supervisor. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience, or may need 0 years of experience with additional specializ more...
Installs, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Resolves internal user problems and ensures correct operation of personal computers. Maintains parts inventory and logs all service/repair activity. May perform system setups for new hires. May require an associate degree or its equivalent. Typically reports to a supervisor or manager. Has gained proficiency in multiple competencies relevant to the job. Works independently within established procedures associated with the specific job function. Typically requires 3-5 years of related experience. more...
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