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View salary and benefits informationSupervises all aspects of hotel operations, including front desk, reservations, concierge, and customer service. Responds to all guest requests, concerns, or problems. Ensures an optimal level of service and hospitality. Works to maintain, update, and train staff on service, hospitality, and safety policies and procedures. May require a bachelor's degree. Typically reports to a manager. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Typically requir more...
The Guest Reception Manager oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Manages front desk personnel and ensures quality customer service. Being a Guest Reception Manager may oversee concierge or valet staff. May be responsible for front desk budgeting. In addition, Guest Reception Manager may require an associate's degree or its equivalent. Typically reports to a hotel manager. The Guest Reception Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/departm more...
The Hotel Operations Supervisor responds to all guest requests, concerns, or problems. Supervises all aspects of hotel operations, including front desk, reservations, concierge, and customer service. Being a Hotel Operations Supervisor works to maintain, update, and train staff on service, hospitality, and safety policies and procedures. Ensures an optimal level of service and hospitality. In addition, Hotel Operations Supervisor may require a bachelor's degree. Typically reports to a manager. The Hotel Operations Supervisor supervises a small group of para-professional staff in an organizatio more...
The Hotel Night Auditor reconciles all hotel cashier transactions, ensures the accuracy of folio billing, posts revenue to appropriate accounts, and compiles various management reports. Oversees and coordinates front office operations during the hotel overnight shift. Being a Hotel Night Auditor may require an associate's degree. Checks guests in and out, answers front desk telephone and resolves guest service and billing issues as needed. In addition, Hotel Night Auditor typically reports to a manager or head of a unit/department. Being a Hotel Night Auditor works under moderate supervision. more...
Responsible for supporting the Hotel Manager with daily hotel operations and services. Responsible for ensuring guest satisfaction, responds to complaints, and ensures hotel profitability. Tends to all facets of hotel operations in the absence of the Hotel Manager. May require a bachelor's degree. Typically reports to a manager. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience i more...
The Guest Services Night Auditor reconciles all hotel cashier transactions, ensures the accuracy of folio billing, posts revenue to appropriate accounts, and compiles various management reports. Oversees and coordinates front office operations during the hotel overnight shift. Being a Guest Services Night Auditor may require an associate's degree. Checks guests in and out, answers front desk telephone and resolves guest service and billing issues as needed. In addition, Guest Services Night Auditor typically reports to a manager or head of a unit/department. Being a Guest Services Night Audito more...
The Operations Manager Casino Guest Room Service ensures timely and accurate delivery of food and beverages. Manages all aspects of the room service function. Being an Operations Manager Casino Guest Room Service typically reports to the head of the unit/department. May require a high school diploma or its equivalent. The Operations Manager Casino Guest Room Service supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. H more...
Manages all aspects of the hotel property including operations, staffing, and customer satisfaction. Responsible for maximizing operational efficiency and profitability. Monitors all operating costs, budgets, and forecasts. Oversees property maintenance and appearances. May require a bachelor's degree. Typically reports to top management. Typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving more...
The Hotel Assistant General Manager is responsible for ensuring guest satisfaction, responds to complaints, and ensures hotel profitability. Responsible for supporting the Hotel Manager with daily hotel operations and services. Being a Hotel Assistant General Manager may require a bachelor's degree. Tends to all facets of hotel operations in the absence of the Hotel Manager. In addition, Hotel Assistant General Manager typically reports to head of a unit/department. Being a Hotel Assistant General Manager contributes to moderately complex aspects of a project. Work is generally independent and more...
Oversees daily activities on the hotel property including front desk operations, reservations, and concierge and customer services. Remains on-site and on-call to respond to issues, security threats, or hotel emergencies. Also responsible for operational efficiency, profitability and customer satisfaction. Oversees property maintenance function. May require a bachelor's degree. Typically reports to a hotel manager. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved bu more...
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