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The Hospitality Services Manager assists with check-in, check-out, responds to guest requests and complaints. Responsible for managing guest and front office operations. Being a Hospitality Services Manager provides assistance to guests as needed. Oversees lobby operations and hotel amenities, such as concierge and valet services, pool or spa operations. In addition, Hospitality Services Manager monitors staff scheduling and shifts. Oversees departments cooperation. May require an associate's degree or its equivalent. Typically reports to a head of a unit/department. The Hospitality Services M more...
There is currently no job description for Hospitality Coordinator. Be the first to submit the job responsibilities for a Hospitality Coordinator.
Responsible for managing concierge services and operations. Ensures concierge services help guests with reservations, travel arrangements, and suggestions for attractions or activities. Coaches concierge staff in customer service, and handles escalated customer service issues as needed. Monitors staff scheduling and shifts. Coordinates with hotel departments to deliver customer satisfaction and resolve problems. May require an associate degree or equivalent. Typically reports to a head of a unit/department. Supervises a group of primarily para-professional level staffs. May also be a level abo more...
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