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View salary and benefits informationThe Customer Service Quality Assurance Audit Specialist prepares and presents audit reports for management to identify the issues and performance. Monitors and measures the quality of inbound and/or outbound customer service calls. Being a Customer Service Quality Assurance Audit Specialist typically requires a bachelor's degree. Assists with feedback and training of individuals who have contact with customers. In addition, Customer Service Quality Assurance Audit Specialist typically reports to a manager. Being a Customer Service Quality Assurance Audit Specialist gains exposure to some of th more...
Directs and oversees the operations of the claims quality audit department to follow the audit policies, procedures and regulation. Provides professional knowledge and guidance on technical or procedural problems. Creates claims audit policies and procedures. May recommend changes in claims processing procedures. Typically Requires a bachelor's degree. Typically reports to top management. Manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the f more...
Manages the claims quality auditors and daily activities of quality claims audit function. Reviews and tracks claims quality audit reports and measures performance of auditors. Provides assistance in developing claims audit policies and procedures. May provide coaching in complex claims audit. Typically requires a bachelor's degree. Typically reports to a director or head of a department. Manages subordinate staff in the day-to-day performance of their jobs.True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority fo more...
Responsible for planning, developing, and directing quality assurance policies, programs, and initiatives. Directs process and product testing to ensure materials, parts, and products comply with established quality standards and government regulations. Develops and implements quality standards, tools, training, and methods. Monitors and evaluates the performance of the production process and quality of resulting products to improve existing modes of operation. Possesses extensive knowledge of industry standards and governmental regulations for product quality. Requires a bachelor's degree. Ty more...
The Director of Quality Assurance directs process and product testing to ensure materials, parts, and products comply with established quality standards and government regulations. Responsible for planning, developing, and directing quality assurance policies, programs, and initiatives. Being a Director of Quality Assurance monitors and evaluates the performance of the production process and quality of resulting products to improve existing modes of operation. Develops and implements quality standards, tools, training, and methods. In addition, Director of Quality Assurance possesses extensive more...
Responsible for planning and directing the policies, programs, and initiatives used to monitor and measure the overall quality of IT services, systems, and software. Ensures that tracking systems capture useful operational metrics for use in reducing defects, improving service, and optimizing the implementation process. Requires a bachelor's degree. Typically reports to a top management. Manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the fu more...
Responsible for the implementation of policies and procedures to ensure adherence to production quality standards. Monitors and audits process, material, and product testing against established standards and conducts a continuous analysis of quality defects and deviations. Identifies deficiencies or gaps in testing activities and develops solutions to ensure adequate and robust quality processes. Optimizes processes to comply with existing and new regulatory requirements. Typically requires a bachelor's degree. Typically reports to a director. Manages subordinate staff in the day-to-day perfor more...
The Product Quality Assurance Director directs process and product testing to ensure materials, parts, and products comply with established quality standards and government regulations. Responsible for planning, developing, and directing quality assurance policies, programs, and initiatives. Being a Product Quality Assurance Director monitors and evaluates the performance of the production process and quality of resulting products to improve existing modes of operation. Develops and implements quality standards, tools, training, and methods. In addition, Product Quality Assurance Director poss more...
Responsible for overseeing the quality management and quality improvement programs for a healthcare facility. Directs quality assurance and compliance functions. Ensures that policies and initiatives are efficient, meet patient expectations and are updated to reflect regulatory changes. Requires a bachelor's degree. Requires a certification of registered nurse. Typically reports to a top management. Manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to su more...
Directs and oversees the implementation of policies and procedures for the software quality assurance function. Evaluates and monitors tools, methodologies, and automation to ensure effective testing and identification of defects. Oversees user acceptance, alpha, and beta testing efforts. Requires a bachelor's degree. Reports to top management. Typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Typically requi more...
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