Search Salaries
Smarter prices start with HR-reported pay data
Employees: Get a Salary Increase
Salaries
View salary and benefits informationDirects and oversees all aspects of an organization's technical customer support policies, objectives, and initiatives. Develops service level standards focused on response times, issue resolution, service quality, and customer satisfaction. Establishes policies and procedures that produce high quality customer support and that reflect industry best practices. Ensures that systems are in place and are utilized to capture and report on service metrics, including any customer feedback or trends in product or service issues. Manages resource decision-making, planning, and best practices. Aligns t more...
The Customer Support Services Director develops service level standards focused on response times and issue resolution. Directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Being a Customer Support Services Director ensures that systems are in place and are utilized to capture and report on service metrics, including any customer feedback or trends in product or service issues. Establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. In addition, Customer Support Se more...
The Field Customer Support Director plans and develops policies and procedures for on-site installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Directs field service activities to provide effective on-site support and technical assistance with various products or equipment. Being a Field Customer Support Director develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service contracts and directs support services. In addition, Field Customer Support Director reviews service reports to monitor s more...
Directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enha more...
Manages a team or unit of technical customer support staff that respond to requests from customers by phone, e-mail, or chat. Provides mentoring, leadership, and organization to supervisors and teams. Implements processes that maximize efficiency and meet or exceed service quality and customer satisfaction goals. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Makes recommendations for changes to products or services based on customer feedback and requests. Coordinates across functions to support future produ more...
Directs the operations of the customer success function focused on providing customers with a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization's products and services and that will drive sales and increased revenue. Develops strategies and processes that deliver consistent customer satisfaction from onboarding through all phases of the customer lifecycle and that promote retention. Utilizes data collection and feedback mechanisms to identify and understand customer needs and challenges and design action p more...
The Director of Communication Service Customer Support ensures client service is prompt and accurate. Directs the operations of the service delivery department for a telecommunications network. Being a Director of Communication Service Customer Support may require a bachelor's degree in area of specialty. Responsible for the design of strategic service plans and promotion of the organization's products or services. In addition, Director of Communication Service Customer Support typically reports to top management. The Director of Communication Service Customer Support manages a departmental su more...
The Customer Support Director Annuity Policies provides leadership on the administration of annuity products including distribution, asset transfers, death claim approvals to ensure compliance with state and federal regulations. Directs and oversees all aspects of the annuity customer service program. Being a Customer Support Director Annuity Policies requires a bachelor's degree. Maintains appropriate staffing to ensure high-level quality service and ensures hired staff has the education necessary and is provided the appropriate training to keep up-to-date on regulations. In addition, Custome more...
Develops and directs customer/consumer insights strategic projects to collect, study and utilize data reflecting customer behaviors, sentiments, trends, and preferences to support product development decisions and shape marketing actions. Leads insights team in market research initiatives focused on using customer, sales, brand, industry trends, and other significant data in statistical analysis. Designs and implements qualitative and quantitative research projects and methodologies including focus groups, interviews, and surveys that yield data required for developing insights to measure cust more...
The Director of Customer Privacy plans and directs privacy training programs and activities. Designs and develops the goals, policies, and procedures of the organization's privacy programs in accordance with security laws. Being a Director of Customer Privacy requires a bachelor's degree in area of specialty. Responsible for research and response to consumer, government, and media inquiries. In addition, Director of Customer Privacy typically reports to top management. The Director of Customer Privacy manages a departmental sub-function within a broader departmental function. Creates functiona more...
Hot Topics for HR Professionals
Make Pay Fair
CompAnalyst gives you the insights you need to easily balance internal pay equity and external competitiveness. You can perform a deep analysis with a few clicks and quickly identify equity issues, flight risks, and other real-time insights that help you get pay right and win the war for talent.
Price Jobs with Confidence
Accurate job descriptions are fundamental to getting pay right. JobArchitect ensures that you are working with comprehensive, approved job descriptions so you can feel confident that you are pricing jobs accurately.
Our CompAnalyst integration makes it simple to publish job descriptions for use within the Market Pricing and Salary Structure modules ensuring accurate pricing and consistency across locations and departments.
Industry Surveys
Get comprehensive, reliable US compensation data for your specific industry, company size, and labor market.
Browse our complete catalog, showcasing more than 30 regional and global surveys with all the information and data points you need to get pay right.
Hot Topics for Job Salary Data
Adjust Employee SalaryIndividualize employee pay based on unique job requirements and personal qualifications. |
|
Price My Industry JobsGet the latest market pricing for benchmark jobs and jobs in your industry. |
|
Individualize employee pay based on unique job requirements and personal qualifications.
Get the latest market pricing for benchmark jobs and jobs in your industry.
Analyze the market and your qualifications to negotiate your salary with confidence.
Search thousands of open positions to find your next opportunity.