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View salary and benefits informationProvides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. Possesses a strong understanding of the organization's products and services. Escalates more complex in more...
Provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. May train or guide lower-level representatives. Possesses a deep understanding of the organization's pr more...
Provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. Possesses a basic understanding of the organization's products and services. Escalates more complex inquiries to a higher level support team. Typically requires a high scho more...
Processes orders and fulfills customer needs to ensure satisfaction. Answers consumer questions regarding annuity products or policies. Has strong working knowledge of annuities, current tax laws and other legislation that can impact the company's annuity contracts. May require a bachelor's degree. Typically reports to a supervisor or manager. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Typically requires 2 to 4 years of related experience. more...
The Customer Service and Support Representative II resolves mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. Responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Being a Customer Service and Support Representative II may utilize a customer relationship application or database to record activities and research product information. Analyze a customer's service needs and refer to other service or technical departments for follow up as needed. In addition, Customer Service an more...
The Customer Service and Support Representative I resolve routine and basic problems and communicates solution or requested information to the customer. Respond to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Being a Customer Service and Support Representative I may utilize a customer relationship application or database to record activities and research product information. Analyze a customer's service needs and refer to other service or technical departments for follow up as needed. In addition, Customer Service and Support Representative I requires more...
The Customer Service and Support Representative III resolves complex or unusual requests and problems that may require a customized response and communicates solution or requested information to the customer. Responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Being a Customer Service and Support Representative III provide updates to other internal teams on customer needs and factors that contribute to customer satisfaction. Analyze a customer's service needs and refer to other service or technical departments for follow up or additional informati more...
The Customer Service and Support Representative IV resolves complex or unusual requests and problems that may require a customized response and communicates solutions or requested information to the customer. Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Being a Customer Service and Support Representative IV provides updates to other internal teams on customer needs and factors that contribute to customer satisfaction. Analyzes a customer's service needs and refers to other service or technical departments for follow up or additional more...
The At Risk Customer Support Representative I addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Being an At Risk Customer Support Representative I requires a high school diploma or equivalent. Offers discounts or special deals as needed and within pre-established limits. In addition, At Risk Customer Support Representative I typically reports to a supervisor or manager. Being an At Risk Customer Support Representative more...
The At Risk Customer Support Representative II addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Being an At Risk Customer Support Representative II requires a high school diploma or equivalent. Offers discounts or special deals as needed and within pre-established limits. In addition, At Risk Customer Support Representative II typically reports to a supervisor or manager. Working as an At Risk Customer Support Repres more...
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