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View salary and benefits informationThe Medical Contact Center Nurse Director develops performance goals and metrics and sets quality standards for care delivery. Provides overall leadership and defines a nurse triage call center's policies, procedures, and service models. Being a Medical Contact Center Nurse Director maintains optimum levels of nursing staff with recruitment, selection and training programs. Evaluates operations with call data analysis to identify trends, measure productivity and develop responsive staffing solutions. In addition, Medical Contact Center Nurse Director establishes standards for competencies, ass more...
The Medical Contact Center Nurse conducts patient assessments according to standard protocol. Provides nursing triage services and health advice to patients over the phone. Being a Medical Contact Center Nurse follows established procedures and protocols for escalation and documentation. Uses clinical knowledge, experience, and best practices to provide medical advice, referrals, and care delivery. In addition, Medical Contact Center Nurse typically requires a bachelor's degree in nursing. Requires Registered Nurse (RN). Typically reports to a supervisor. Being a Medical Contact Center Nurse w more...
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The Medical Contact Center Nurse Manager maintains nursing staff by recruiting, selecting, and training clinical staff. Plans and implements the overall nursing policies, procedures, and services for a contact center. Being a Medical Contact Center Nurse Manager may provide direct patient care and is responsible for evaluating patient health over the phone. Ensures that nurses are current in competencies, assessments, licensure, certifications, and other annual training. In addition, Medical Contact Center Nurse Manager may require an advanced degree. Typically reports to top management. Requi more...
The Medical Contact Center Nurse Supervisor participates in planning work of assigned nurses. Supervises and coordinates activities of nursing personnel in a contact center. Being a Medical Contact Center Nurse Supervisor may provide direct patient care over the phone. Ensures that patients' needs are met and evaluates nursing care provided over the phone. In addition, Medical Contact Center Nurse Supervisor requires a bachelor's degree in nursing. Typically reports to a manager or head of a unit/department. Requires certification as a registered nurse (RN). The Medical Contact Center Nurse Su more...
Directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Develops collaborative partnerships with stakeholders to mainta more...
Directs and optimizes all operations of a data center facility to ensure data performance, availability, and security. Designs operating procedures and policies for installing, configuring, and maintaining servers, networks, and storage systems within a data center to maximize operational efficiency. Monitors environmental conditions to ensure optimal temperature, humidity, and power supply to prevent downtime and protect hardware from damage. Ensures timely, accurate, and consistent technical infrastructure service and presentation to internal and external clients. Coordinates with outside te more...
Manages and develops health and fitness programs in a healthcare facility. Oversees and trains staff members, manages the day-to-day operations of the business, and maintains the facility and equipment. Requires a bachelor's degree. Typically reports to top management. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Typically requires 5 years experience in the related ar more...
Plans and directs all aspects of an organization's medical policies, standards, and programs. Responsible for strategic clinical relationships with physicians and interns. Ensures all clinical programs are in compliance with all applicable regulations. Researches and studies current medical publications and data on new treatments and practices to ensure high quality clinical service offerings. Advises non medical management on clinical and patient related matters and policies. Requires a MD degree. Typically reports to top management. Manages a departmental function within a broader corporate more...
Oversees and manages an organization's contact center operations and implements policies, objectives, and initiatives. Analyzes processes and develops key performance criteria and standards to monitor and manage agents' performance. Establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Develops collaborative partnerships with stakeholder more...
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