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View salary and benefits informationThe Grocery Front Desk Customer Service Associate initiates returns, resolves customer issues or escalates complaints to management as appropriate. Responsible for assisting patrons at the customer service desk within a grocery store. Being a Grocery Front Desk Customer Service Associate may require a high school diploma or its equivalent. May be responsible for selling novelty or non-perishable items. In addition, Grocery Front Desk Customer Service Associate typically reports to a supervisor or manager. Being a Grocery Front Desk Customer Service Associate possesses a moderate understanding more...
The Food Service Cashier handles cash and credit transactions. Processes customers' bills. Being a Food Service Cashier may be responsible for checking materials and supplies and reporting when stock is low. Maintains receipts, records, and withdrawals. In addition, Food Service Cashier may require a high school diploma or its equivalent. Typically reports to a supervisor. Being a Food Service Cashier possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. more...
The Pharmacy Service Associate follows organization and department procedures to complete tasks in a timely manner. Responsible for performing daily, routine tasks in the pharmacy such as answering the phone, responding to customer requests, data entry, record maintenance, and other clerical duties. Being a Pharmacy Service Associate requires a high school diploma or its equivalent. Assists with stocking and inventory tasks. In addition, Pharmacy Service Associate typically reports to a supervisor. Being a Pharmacy Service Associate possesses a moderate understanding of general aspects of the more...
Manages a team of store cashiers. Responsible for adequate staffing to ensure that customer wait time is minimized. Greets customers, answers questions and resolves issues. Responsible for hiring and training of cashiers. Responsible for collecting contents of cash registers at the end of each shift and delivering funds to the office. Typically requires a high school diploma or equivalent. Typically reports to a manager. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of process more...
Supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typi more...
Oversees a staff of annuities customer service representatives and ensures annuity customers are satisfied and inquiries are handled in a timely manner. Responsible for training customer service representatives, and assists with the development and implementation of customer service operations and policies. Has thorough knowledge of annuities, current tax laws and other legislation that can impact the company's annuity contracts. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. Supervises a small group of para-professional staff in an organization c more...
Directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enha more...
Processes customers' bills. Handles cash and credit transactions. Maintains receipts, records, and withdrawals. May be responsible for checking materials and supplies and reporting when stock is low. May require a high school diploma or its equivalent. Typically reports to a supervisor. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. more...
Manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Typically requires a bachelor's degree or equivalent. Typically reports to a director. Manages subordinate staff in the day-to-day performance of more...
Processes orders and fulfills customer needs to ensure satisfaction. Answers consumer questions regarding annuity products or policies. Has strong working knowledge of annuities, current tax laws and other legislation that can impact the company's annuity contracts. May require a bachelor's degree. Typically reports to a supervisor or manager. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Typically requires 2 to 4 years of related experience. more...
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