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View salary and benefits informationManages the strategic design, implementation, and optimization of customer experience programs and initiatives that ensure a best-in-class customer experience. Directs activities to research best practices, establish metrics, and collect and analyze customer data and feedback. Oversees the development of a continuous stream of data to analyze, measure, and evaluate customer behaviors and sentiments and develop and implement a roadmap of customer experience goals. Communicates and evangelizes a customer experience vision and defined goals to stakeholders that drive a consistent end-to-end custo more...
Manages the strategic design, implementation, and optimization of customer experience programs and initiatives that ensure a best-in-class customer experience. Directs activities to research best practices, establish metrics, and collect and analyze customer data and feedback. Oversees the development of a continuous stream of data to analyze, measure, and evaluate customer behaviors and sentiments and develop and implement a roadmap of customer experience goals. Communicates and evangelizes a customer experience vision and defined goals to stakeholders that drive a consistent end-to-end custo more...
Manages the implementation of a patient experience strategy that supports the organization's mission, values, and goals. Oversees initiatives and projects to nurture and support a patient-centric culture across clinical, support, and administrative functions. Collects, measures, and analyzes patient. family, and staff sentiment data and feedback to identify areas for improvement. Coordinates role-based training to enhance each patient interaction. Requires a bachelor's degree. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first lev more...
Supports the strategic design, implementation, and optimization of customer experience programs and initiatives that ensure a best-in-class customer experience. Assists with research, collection, database administration, and analysis of customer data and feedback. Coordinates with cross-functional teams to support end-to-end customer experience goals, programs, and practices across the organization. Performs scheduling, document preparation, resource coordination, and other administrative duties for customer experience projects. May require an associate degree or equivalent. Typically reports more...
Supports the strategic design, implementation, and optimization of customer experience programs and initiatives that ensure a best-in-class customer experience. Researches best practices to develop metrics and methods to collect and analyze customer data and feedback. Utilizes data management tools to establish a continuous stream of data to analyze, measure, and evaluate customer behaviors and sentiments. Creates dashboards, reports, and visualizations to analyze metrics and develop insights from various sources. Collaborates with cross-functional teams to deliver and support end-to-end custo more...
Supervises day-to-day activities required to implement and support a patient experience strategy that supports the organization's mission, values, and goals. Oversees tasks and timelines for projects across clinical, support, and administrative functions. Conducts surveys focused on collecting patient and family sentiment data and staff feedback used to analyze and measure program status. May administer or coordinate specialized training programs for staff. Requires a bachelor's degree. Typically reports to a manager. Supervises a group of primarily para-professional level staffs. May also be more...
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The Manager of Patient Experience oversees initiatives and projects to nurture and support a patient-centric culture across clinical, support, and administrative functions. Manages the implementation of a patient experience strategy that supports the organization's mission, values, and goals. Being a Manager of Patient Experience family, and staff sentiment data and feedback to identify areas for improvement. Collects, measures, and analyzes patient. In addition, Manager of Patient Experience coordinates role-based training to enhance each patient interaction. Requires a bachelor's degree. Typ more...
Administers and implements programs and initiatives to engage current and new members and continuously improve the member experience. Solicits member feedback and presents findings to internal teams to identify improvement goals to meet member needs, resolve problems, and generate new ideas for programs or services. Coordinates with internal stakeholders to access the resources and facilitate processes to support programs that deliver consistent member satisfaction. Utilizes web or social media to promote the organization, collect data on member sentiments, and communicate with members. Typica more...
The Customer Experience Associate researches best practices to develop metrics and methods to collect and analyze customer data and feedback. Supports the strategic design, implementation, and optimization of customer experience programs and initiatives that ensure a best-in-class customer experience. Being a Customer Experience Associate creates dashboards, reports, and visualizations to analyze metrics and develop insights from various sources. Utilizes data management tools to establish a continuous stream of data to analyze, measure, and evaluate customer behaviors and sentiments. In addit more...
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